Step inside Sanctum HQ, Melbourne’s ultimate members’ club, where unforgettable moments are crafted daily. We are seeking a passionate and experienced Bar Supervisor to help deliver exceptional experiences to our exclusive members, at the heart of Melbourne’s sporting, cultural, and social scene.
Job Description
About the Role
As the Bar Supervisor, you’ll oversee the smooth operation of our premium bar service at Sanctum. You will lead by example, ensuring every guest receives outstanding hospitality, while maintaining high standards of quality, safety, and efficiency.
Qualifications
Key Responsibilities
Supervise and motivate bar staff, fostering a culture of teamwork and excellence.
Deliver outstanding customer service and memorable guest experiences.
Manage daily bar operations, stock control, and ordering.
Oversee preparation and presentation of drinks to premium standards.
Ensure compliance with all health, safety, and responsible service guidelines.
Assist with rostering, training, and onboarding new team members.
Resolve guest queries and complaints professionally and promptly.
Collaborate with management to deliver exclusive member events and activations.
Key Requirements
Extensive Beverage Knowledge: Expertise across a wide range of beverages—hot and cold, alcoholic and non-alcoholic—including classic and contemporary drinks, ensuring every order is crafted to perfection.
Exemplary Guest Engagement: Lead the way in creating genuine connections by establishing rapport quickly and sincerely with all guests, making every interaction memorable.
Proactive Anticipation of Guest Needs: Demonstrate exceptional foresight by anticipating and responding to guest preferences and requirements before they even ask, elevating the overall experience.
Discretion and Professionalism: Maintain the highest level of discretion and tact when serving high-profile and VIP guests, respecting their privacy while delivering impeccable service.
Proven experience as a Bar Supervisor or senior bartender in a premium hospitality setting.
Strong leadership and communication skills.
Passionate about delivering top-tier service and fostering positive team culture.
Ability to thrive in a fast-paced, high-expectation environment.
Current RSA certification.
Valid working rights in Australia.
Flexibility to work evenings, weekends, and during major Melbourne events.
Additional Information
Why Join Us?
Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.