Business Analyst

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

AFCA is looking for a Business Analyst who’s ready to turn complexity into clarity and ideas into action. In this high-impact role, you’ll lead the charge on requirements gathering and documentation across our CRM solution and broader IT initiatives, including AI & Scams. You’ll be the vital link between business needs and tech solutions, translating vision into reality and ensuring every project delivers real value. You’ll collaborate with internal teams and external vendors to design smart, scalable solutions that help AFCA operate more efficiently, effectively, and economically. If you're a strategic thinker with a knack for problem-solving and stakeholder engagement, this is your chance to shape the future of how we work.

This contract would suit a highly experienced Business Analyst with strong technical and business BA skills. Please note, we currently have 3 contract BA opportunities at 12 months available:

Typically, in this role you will:

• Elicit and critically evaluate requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use case scenarios, task and workflow analysis.
• Interpret customer business needs and translate them into application and operational requirements specifications.
• Create and maintain thorough documentation and artefacts as required (business requirements, use cases, GUI, screen and interface designs), requirements traceability.
• Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs, and manage stakeholder expectations and conflicts accordingly.
• Act as liaison between the business units, technology teams and project teams.
• Participate in Agile project ceremonies including daily stand-ups, story time, showcases and retrospectives.
• Support the development of test plans/scenarios to ensure successful delivery of a project.
• Create system documentation, business processes, rules and logic.

Qualifications

• Extensive experience in business analysis with software development projects.
• Strong business and systems analysis skills, troubleshooting skills and experience with numerous environments and architectures.
• Strong communication, project management and stakeholder management skills.
• Knowledge of BABOK, Lean and Agile project management/delivery an advantage.
• Experience in implementation projects using Microsoft Dynamics 365/Power Platform an advantage.
• Strong analytical and planning skills/experience with digital transformation projects.

Additional Information

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au.

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.