Company Description
MedHealth is looking at ways to service and case manage their customers and clients better across the value chain. We are seeking optimal customer experience, scalability and operational efficiency across our value stream. Further analysis is required to understand our current state processes and workflows in detail to enable us to design an optimised future-state process that will drive our ability to deliver a market leading and consistent customer experience, lower maintenance costs, and be more efficient in our cost to serve.
Job Description
Objectives
The Business Analyst will have two key objectives, however pending the progress of the project it may evolve:
- Document and analyse the current process and workflows ("as-is") for both products as well as our financial system and our reporting and analytics.
- Work with the business to identify redundancies, inefficiencies, and opportunities for improvement.
- Highlight potential efficiency opportunities - Mapping all steps to identify cost to serve, efficiency gains, value creation and future iterative / continuous improvement opportunities.
- Define two future-state ("to-be") process and workflows.
- V1: A detailed process maps that ensures we continue to meet the needs of our customers and business goals.
- V2: A high-level conceptual process map/flow that provides a direction for future requirements based on cost to serve, efficiency gains, value creation and continuous improvement opportunities.
Key Responsibilities
Ensure connection between the business’ requirements and delivery. Support the project leadership in managing the messaging to and from the business and delivery squads. You will be responsible for providing guidance on future state, development of project artefacts and process mapping across the modules in scope and will work closely with the team resources and internal stakeholders to support the design, testing and deployment of the solution.
This includes:
- Leading the BA effort by working seamlessly with stakeholders and product owner
- Working with the project team members and the business to deliver a consistent process for process design, including approach, documentation and methodologies.
A detailed Scope of Work is available upon request.
Qualifications
We are seeking candidates with proven experience as a business analyst and able to put together detailed process maps and design a high-level conceptual process map for future requirements.
Additional Information
This is a short-term project with scope for an extension. Please be prepared to have references available upon request.
For any queries about the scope of this work, you can reach out to Tully Hiscock via this recruitment platform.
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.