- Work at one of the largest and most successful venues in Western Sydney
- Ongoing opportunities for training and development to help grow your career within the hospitality industry.
- Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.
- Above award rates
We are looking for a friendly, experienced and well-presented Customer Service Professional to join our team.
About Us....
By any measure, the story of Workers Lifestyle Group is a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney’s burgeoning west.
Benefits
- Competitive casual rate above award rate
- Employee Enterprise Agreement
- Free onsite undercover parking
- Uniforms provided
- Staff Christmas Party
- Staff events - Trivia, Paint & Sip, Karaoke
- Employee Assistance Program - up to 6 sessions annually
- 25% staff discount with our food vendors Marlos All Day and Lusso Bistro
About the Role:
As part of our Concierge team, you will be responsible for:
- Welcoming Members and Guests in a friendly courteous manner
- Signing in members and visitors, conducting ID checks and RSA assessments
- Screening and forwarding calls to appropriate personnel or departments and taking messages when appropriate
- Answering questions about venues and providing all relevant information
- Operating the public-address system to make any announcements to club patrons and staff
- Processing tickets for shows and concerts and collecting payments
- Updating details in membership system
- Issuing Workers’ Gift Cards
- Taking member bookings for the Club courtesy bus
- Facilitate cloak room service; and
- Any other reasonable duties as requested by Management.
Requirements:
- 12 months reception/concierge experience in Hospitality / Hotel / Entertainment is preferred
- Excellent communication, interpersonal skills and presentation
- Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints
- Basic knowledge and skills in computer systems / programs including Outlook
- Current NSW RSA / RCG competency card
- Polite phone etiquette; and
- Willing to work a mixture of day, evening and weekend shifts.
Get to know us more at https://workerslifestylegroup.com.au/careers/
How to apply....
Provide a copy of your resume and cover letter outlining why you would be a suitable candidate for the position.
If you are looking for an exciting opportunity to be a part of a dynamic team in a financially secure large Club Group then send through your Resume by clicking on the APPLY NOW Button below.