Casual Guest Service Agent

Oaks Hotels
$66,468 - $84,163 a year
Western Australia
3 weeks ago
Company Description


Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.


Job Description


Oaks Broome Hotel
are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super):

  • Monday - Friday: $33.38
  • Saturday: $40.05
  • Sunday: $46.73

Qualifications
  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information
  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support.
Apply
Other Job Recommendations:

Christmas Casuals - Waverly Gardens

Lincraft Australia Pty Ltd
Melbourne, Victoria
"Lincraft" is a successful & expanding National Retailer of Fashion Fabrics, Yarn, Craft, Haberdashery, Home Furnishings and...
20 hours ago

Guest Service Agent

Joondalup Resort
Western Australia
  • Proven experience in a similar role (minimum 6-months...
  • Available to work Friday, Saturday and Sunday, Christmas...
4 weeks ago

Guest Service Agent/Porter

Accor
Queensland
$51,177 - $64,802 a year
Join the team at Novotel Sunshine Coast Resort and Sunshine Coast Convention Centre as a Guest Service Agent, where genuine...
2 weeks ago

Guest Service Agent All Rounder (Part Time)

Accor
New South Wales
$55,421 - $70,175 a year
Swissôtel Sydney is a premium five-star hotel located in the heart of Sydney’s business, retail and entertainment district. Our...
3 weeks ago

Casual Audio Visual Crew

Show Support
Melbourne, Victoria
Must be experienced in setting up audio and video systems. Manual physical work and heavy lifting. Able to work in a team....
4 weeks ago

Casual Audio-Visual All Rounder

Show Support
Queensland
Must be experienced in setting up audio, lighting, and vision systems. Has steel cap boots, safety vest, and hard hat. Able to...
3 weeks ago

Casual Wait Staff

Temporada
Canberra
$30 - $40 an hour
  • Employee discount
  • Day shift
  • Evening shift...
3 weeks ago

Occupational Therapist

MedHealth
Sydney, New South Wales
  • Assessing participants emotional, psychological, cognitive,...
  • Interpreting findings to formulate treatment goals unique to...
16 hours ago

Venue Manager

Accor
Victoria
  • Oversee daily operations, ensuring smooth service and high...
  • Lead, train, and inspire the FOH team to deliver exceptional...
13 hours ago

Bid Coordinator

Hassell
Queensland
  • Work with Leaders to coordinate bid submissions,...
  • Oversee and participate in the end-to-end bid coordination...
14 hours ago