We are looking for a customer focused insurance professional to join our Hobart workers compensation claims team as a Claims Advisor. This exciting opportunity will see you managing a portfolio of workers compensation claims, ensuring our injured customers are well supported and receive the relevant treatment and rehabilitation.
You will be responsible for ensuring claims are processed as quickly and efficiently as possible, and your strong communication skills will assist you in providing our key stakeholders with necessary information relating to the workers compensation claims management process.
Within this busy and varied role, you will be required to effectively determine entitlements, gather and analyse medical and rehabilitation data, assess the value of the claim, and consider all options to support a positive claims outcome for key stakeholders.
If you want to be part of a wider team which specialises in excellence in personal injury claims management, this could be the opportunity for you.
What you’ll do:
- Build strong relationships with all parties involved in the claims including claimants, employers, brokers and treatment providers.
- Proactively manage claims using best practice strategic claims management
- Obtain and review medical, financial and rehabilitation reports to assist in the accurate assessment of individual claims.
- Manage workflow to ensure that all activities are completed within applicable legislative and regulatory timeframes.
- Manage and collaborate with external stakeholders, including communication with claimants, employers, brokers and medical specialists, by phone, correspondence and/or attending conferences and/or hearings
- Proactively collaborate with internal support and external stakeholders to ensure proactive claims management
What you’ll bring:
- Strong customer support experience
- Demonstrated ability to engage, collaborate and work well with a wider team to deliver exceptional customer outcomes and build a strong team culture
- Demonstrated business acumen including the ability to understand data, identify area of opportunity and deliver to business targets
- Solid stakeholder management experience to manage expectations and balance the needs of multiple parties
- Highly regarded but not essential: Certificate IV in Personal Injury Management or Diploma in Personal Injury Management or Degree in Business, Law, Commerce, Allied Health or related field
We are seeking highly motivated; goal orientated and results driven candidates that have a willingness to help people in their time of need and deliver outstanding customer service. We will provide exceptional working conditions and you'll be supported by people who are experts in their field.
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
- Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why you’ll love working with us
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.
Chase the sun, apply online today
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation.
Advertised: 20 Aug 2025 AUS Eastern Standard Time
Applications close: 03 Sep 2025 AUS Eastern Standard Time