As a Claims Agent for our life portfolio, you will be responsible for providing an exceptional customer experience to all our customers within the procedural requirements of our business.
The position requires the Claims Agent to liaise with external stakeholders and re-insurance groups with respect to policies, claims and premiums in order to obtain, and provide insurance information and certification. Addressing customer claims in a timely manner, whilst also managing the process and procedural requirements of the business is of key importance to the success of this position.
What are we looking for?
- Commitment to the delivery of an exceptional customer experience on all customer claim interactions
- Background in insurance or claims would be advantageous
- Demonstrate Greenstone values on a daily basis
- Excellent complaint and conflict handling skills
- Highly empathetic and able to build and maintain rapport
- Excellent listening and verbal communication skills
- Adaptable to change
- Attention to detail and highly organised
- Ability to work within a fast-paced environment to achieve results and meet deadlines
- High degree of analytical ability
We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work.
We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
- A hybrid working week of in-house collaboration and working from home flexibility
- Your own parking space onsite, or an annual $1200 travel allowance
- Modern building facilities including a dedicated & subsidised on-site company café (weekly free lunch)
- Free access to on-site company gym
- Health & well-being initiatives and programs
- Additional 'flexi-days' of leave acquired through tenure with the business
- Cashback discounts on a range of Insurance products through our Real Insurance brand
- Career development pathways and opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, easter show, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)
We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.
We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.
Location
Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.