Are you looking to grow your career in the life insurance industry? We’re partnering with a market leading reinsurer who is seeking an experienced Claims Coordinator to support their end to end claims process. If you bring strong administration skills, enjoy working in a structured and supportive environment, and are passionate about delivering a great experience to customers during a challenging time in their lives, this could be the right next step for you.
About the Role
In this role, you’ll be responsible for managing the administration of life insurance claims, including Death, TPD, Terminal Illness, and Income Protection claims. You’ll coordinate lodgement, follow up on outstanding documentation, process payments, and provide clear updates to claimants and stakeholders throughout the process.
Your Key Responsibilities Will Include:
- Lodging and assessing claims within your delegated authority
- Requesting and tracking outstanding claim requirements, including medical reports
- Processing claim payments and preparing relevant correspondence
- Maintaining accurate and up-to-date records in the claims management system
- Supporting Claims Consultants
- Identifying risks or process improvements and ensuring compliance with regulatory obligations
What We’re Looking For:
- Previous administration experience within claims and the insurance industry
- Understanding of life insurance claims and industry regulations is highly regarded
- Strong attention to detail and the ability to manage competing priorities
- Experienced in working with Trustees and exposure to eligibility
- Excellent written and verbal communication skills
- Comfortable working with internal systems, Excel, and data entry
- A positive, team-oriented attitude and the ability to work independently when needed
What’s in it for You:
- Join a leading reinsurer
- Be part of a collaborative and supportive team
- Develop your skills and grow your career within insurance and claims
- Fantastic long-term career opportunities