About NobleOak:
At NobleOak, our people and customers are at the heart of everything we do. As one of Australia’s oldest life insurers, our purpose is to build and protect Australian lives and wealth with integrity. We’re values-driven, successful, and rapidly growing, with plenty of opportunities for you to make an impact and create value.
And to back that up, we are an award-winning, high-performing business that invests in our people. At NobleOak, you will feel truly valued. We offer regular recognition, opportunities for development, and a fun atmosphere where we celebrate our wins together. All of our Team Leaders started on the phones and progressed their way into leadership positions - we truly value internal promotion.
Job Description
About the role:
Get ready to shine! In this role, you'll be the voice of exceptional customer service, connecting with our customers over the phone and turning their calls into memorable experiences. Let’s make every conversation count! This role is open to part-time and full-time opportunities.
It also includes: Customer Service: Respond to inbound calls, addressing client needs effectively.
Problem Solving: Engage in quality discussions to understand why customers want to discharge their policy and offer valuable solutions to retain them.
Negotiation: Use proactive skills to turn disconnection requests into opportunities to save the customer relationship.
Continuous Improvement: Participate in training and learning to enhance your knowledge and skills to create value.
Delivery Focus: Strive to meet or exceed all metrics and KPIs while providing consistent, excellent service.
Culture Champion: Just like everyone at NobleOak, be a Culture Champion! Embrace our values and shine with positivity, energy, and integrity.
Desired Skills and Experience
About you: Desired Skills and Experience:
Experience in a customer-focused environment.
Background in front office call centres, administrative, or customer service roles.
Strong commitment to delivering quality customer service over the phone.
Excellent communication and interpersonal skills, including patience, clarity, and empathy in personal, written, and telephone interactions.
Ability to build and sustain positive working relationships with internal stakeholders.
NobleOak may require you to undertake a criminal history check. We are an Equal Opportunity Employer and encourage people of all ages and Australian Aboriginal and Torres Strait Islander people to apply.