The Company
Costco Wholesale is the 5th largest global retailer with warehouse club operations already operating 725 locations in 13 countries. We are the recognised leader in our field, dedicated to quality in every area of our business and respected for our outstanding business ethics.
DAILY RESPONSIBILITIES
- Walks the warehouse and perimeter to monitor safety and security concerns.
- Follows and maintains knowledge of Costco procedures and appliable laws related to loss prevention duties. Attends meetings and seminars regading loss prevention.
- Observes, detects, and investigates internal and external theft threats. Reports potential internal theft situations to Warehouse Manager. Participates in Shrink Committee.
- Detains and interviews shoplifters when warranted.
- Prepares reports for internal use and for potential prosecution.
- Maintains evidence and reports files collected from investigations.
- Communicates with other area Costco Loss Prevention Clerks and Security personnel of area businesses to exchange information about current and local theft threats.
- Follows proper Member Service and general safety and security procedures and standards. Assists in other departments of the warehouse as necessary.
- Provides prompt and courteous service to members, employees and vendors. When in office, answers phones and assists callers.
POSITION REQUIREMENTS
Competency Statement(s)
- Communication - Articulates information, both verbally and in writing, in a way that can be easily understood by employees, members, and vendors. Actively listens to employees, members, and managers and takes appropriate action as necessary.
- Member Service - Exhibits a professional demeanour toward others. Unselfishly serves others and assists members, employees, and vendors in a prompt and effective manner while following company procedures. Is proactive and reacts quickly and appropriately in identifying problems, finding solutions, and making sound decisions that reflect Costco’s Code of Ethics.
- Self-Motivated - Well-organised and able to prioritise, multi-task, and adhere to deadlines while working independently with minimal supervision. Maintains a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times. Accepts responsibility for his/her choices and decisions.
- Team Player - Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal. Willingness to perform tasks assigned by supervisors and to assist others as needed.
- Flexibility - Adjusts positively to change in direction or assignment. Ability to do more than one task during a work shift. Proven ability to comply with new programs, methods, practices, and procedures.
- Record of Satisfactory Job Performance - Demonstrates satisfactory job performance as indicated on the most recent review through positive demonstration of Costco’s Success Behaviours, and by a file free from counselling notices related to job performance.
Experience
Loss Prevention, security or comparable experience
Licenses and Certifications
Floor Walk Inspection Training (prior to beginning work in department).
ABILITIES AND TALENTS RECOMMENDED FOR JOB SUCCESS
Education
High School Certificate or higher