At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
Job Description
Join our Culinary Ops team and become the behind-the-scenes hero who keeps our menus sharp, our customers happy, and our recipes running like clockwork. You’ll be the key link between our food, data, and teams—spotting issues before they arise, solving problems with flair, and making sure every ingredient substitution is seamless and customer-ready. If you love food, thrive in fast-paced environments, and geek out over spreadsheets and process improvements, this role is made for you.
Above all, we are looking for people who will make HelloFresh Group better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.
Please note - this is a 12 month FTC
You will…
- Work closely with the Procurement, Menu Planning, CX, Editorial & Culinary teams to identify and coordinate suitable ingredient substitutions for recipes where replacements are required.
- Review and approve planned menus on behalf of Culinary with respect to expected performance and ingredient availability.
- Manage and advise on ingredient changes to weekly menus in line with customer feedback and product availability.
- Continuously question and improve on Culinary operational processes.
- Communicate updated instructions for ingredient substitutions to our Customer Care team.
- Establish new, optimised processes through observing ways of working.
You are/have…
- Highly organized with a supreme attention to detail; you’ll triple confirm and cross check until you know beyond a shadow of a doubt that it’s correct!
- Process-driven with an eager attitude towards improving operational efficiency.
- A self-starter and truly proactive problem solver, who works relentlessly to execute all steps needed until the problem is solved.
- Able to maintain consistent deadlines and ensure complete accuracy across all projects and tasks.
- Passionate about food and cooking.
- Motivated by being part of an extremely fast-paced business.
- Excellent communication & time management skills.
- An intermediate knowledge of Excel / Google Sheets (e.g. importrange, index match, nested if functions)
- A good knowledge of cooking techniques and the behaviour of ingredients.
- Experience using HelloFresh and or EveryPlate is a plus!
What you’ll get in return…
- The chance to have a significant impact in a leading global food technology company
- Flexible working arrangements
- Egoless environment, constant learning with room for personal growth
- Free access to Headspace
- HelloFresh Academies - internal learning & development
- A diverse and vibrant international environment, with offices in 18 countries
- Company discount - 70% off HelloFresh & 40% off Youfoodz
Start Date: Immediately available - Can wait a notice period
Duration: 12 month FTC. You must have the right to work full-time in Australia.
Location: Chippendale Head Office - hybrid working environment
Salary: Competitive salary & employee benefits
#LI-Hybrid
About HelloFresh
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.
To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.
HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
- Europe: EUaccommodations@hellofresh.com.
- APAC: APACaccommodations@hellofresh.com
- United States: USCandidateAccommodations@hellofresh.com
- Canada: CAaccommodations@hellofresh.com