Full time
Monday, Tuesday and Thursday 8:45am-5:00pm
Wednesday and Friday 8:30am-5:00pm
You will be joining one of our Multi-Channel Branches!
As a part of the team at one of our Multi-Channel Branch at Cobar , you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment)
Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
More specifically, you will:
Assist customers with general banking transactions, answering questions and queries
Build a personal connection with customers through meaningful conversations face to face and through our direct channels
Work with customers to use our in-branch technology and digital banking options
Complete Financial Health Checks to assess customers’ financial needs
Process applications for personal loans, credit cards and associated products
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
Be provided with continuous training and development to support your career aspirations
We’re interested in hearing from people who have:
A passion for delivering outstanding customer service with every interaction
The ability to have great conversations and confidence to ask challenging questions
Problem solving attitude and curiosity in finding the right solutions
An open approach to learning new things and goal oriented
An ability to work collaboratively as a team to deliver a seamless customer experience
Open to learning new things, including being proficient with technology, whether it's for your own development or to assist customers
A master of multi-tasking and a strong team player
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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