Business Banking Account Manager

• Kickstart your business banking Career with experienced professionals
• Help local businesses grow by delivering tailored financial solutions and becoming a trusted advisor from day one.
• Be part of a team that prioritises building long-term, trust-based relationships with every client.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand

In the role of Business Banking – Account Manager, you will join the Business Banking team in Adelaide that’s doubling down on customer obsession.

In this Business Banking – Account Management role, you will:

• Ensure exceptional customer experience and advocacy are achieved
• Retention of customers
• Referral to Business Banking Managers where opportunities are identified outside of role scope.
• Ensure that account management plans are in place for all portfolio customers to drive deeper relationships and customer advocacy
• Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to role; and escalate identified events, issues or breaches

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Knowledge and experience of lending processes and credit experience
• Experience in a customer facing role delivering service to customers
• Business Banking experience
• Proven ability in identifying and meeting customer needs
• Understanding of risk obligations and knowledge of how to replicate compliance

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

or details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.