Posted Date: 24 Jul 2025
Location:
Grafton, NSW, AU
At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.
Customer Service Coordinator | Grafton
WesTrac Grafton has an exciting opportunity for a Customer Service Coordinator to join our team on a Monday-Friday full-time basis.
Reporting to the Branch Manager, our Customer Service Coordinator is the first point of contact to support customers for repairs and general service enquiries. This role will see you responsible for managing the completion of work orders, warranty claims and the invoicing of all workshop and field service jobs, whilst ensuring customer’s requirements are achieved within an agreed timeframe and budget.
With a focus on customer relationship management, this role is critical for ensuring customer needs are met and valuable solutions are offered.
Key Responsibilities
- Communicate with key stakeholders to ensure job progress and expected completion timeframes are translated effectively
- Conduct work order management and reconciliation including realigning work orders to reflect the quote
- Submit approval requests for internal cost allocation whilst effectively maintaining warranty claim processes
- Maintain work orders and ensure they are invoiced and processed
- Engage in creating weekly reports to provide information on outstanding work for the business and the customer, and accurately project month end sales
Skills & Experience
- Previous experience in a customer coordinator role desirable
- Demonstrated problem solving and negotiation skills
- High attention to detail with well-developed negotiation skills
- Excellent customer service skills with the ability to develop strong positive relationships with customers
- Excellent organisational skills with proven ability to work under pressure and manage multiple priorities at once
- Advanced computer literacy skills – MS office and other relevant internet-based applications
Benefits
- Made for More Rewards
- Opportunities for career development
- 12 Weeks Paid Parental Leave (primary carer)
- Ability to purchase additional annual leave
- RDO opt in available
- Income protection covering you 24/7
- Fitness Passport for the whole family
- program – work alongside your mates and receive up to $3000 for each successful referral!
- Discounted CAT products
- Wellness Program
If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on 1300 797 028 and reference job number 4364. Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.