Role & Responsibilities
We are seeking a Part Time Customer Service & Spare Parts Administrator (20 hours per week) based 4 or 5 days in our Richmond Head Office Service Centre.
- Receive, unpack, and check spare parts deliveries
- Pick, pack, and dispatch internal and external orders according to schedule
- Accurately input stock transactions and manage inventory in SAP
- Maintain organised and clearly labelled bin locations and storage areas
- Adhere to FIFO stock management and assist with stocktakes and cycle counts
- Create and manage repair orders, including estimating and billing
- Handle watches and spare parts in line with company standards
- Process product transfers, exchanges, and repairs in the system
- Respond to customer queries and orders via phone and email
- Perform general admin duties, including filing, invoicing, and documentation
- Ensure timely completion of tasks and escalate key issues as needed
- Support the Customer Service team with escalations and maintain service benchmarks
Skills and Experience
- Experience in the spare parts and/or watch industry is highly beneficial
- Experience and sound understanding of supply chain processes
- Ability to utilize multiple reference identification systems for part number interpretation
- High attention to detail
- Ability to stand for extended periods, frequently bend and reach, and handle small, precise spare parts with accuracy
- Proficient computer skills, basic knowledge of SAP/other ERP system & Microsoft Office
- Excellent communication and organisation skills
- Proficient data entry, spelling, and written communication skills
- Problem-solving skills
- Interpersonal skills; team player
- Time and priority management skills
How to Apply
Please click APPLY to submit your application.