Destination Ambassador Supervisor

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About the role

We have an exciting opportunity for you to join our dynamic team as a Sydney Ambassador Supervisor within the Visitor Services team.

As the Sydney Ambassador Supervisor, you’ll play a key role in providing high-quality and accurate tourist information to visitors while supporting and guiding the volunteer Sydney Ambassadors through training, knowledge sharing, and operational assistance.

You’ll be responsible for managing the cruise meet & greet service, overseeing special events visitor service areas, and ensuring that the volunteer Ambassadors are well-supported during their shifts.

We’re looking for someone with:

• sound geographical knowledge of Sydney, New South Wales, and key tourist destinations
• strong customer service skills and experience in delivering high-quality visitor services
• demonstrated ability to coordinate, train, and provide guidance to volunteer teams
• the ability to stay up-to-date with local events, procedures, and visitor information
• flexibility to work a 7-day roster across various operational hours, including the Visitor Centre, Roaming Ambassador program, and special events programs.

If you are passionate about Sydney and enjoy working with people, this is the perfect role for you!

The recommended applicant must complete a pre-employment health declaration.

Applications must be submitted online by 11:59pm, Thursday 21 August 2025.

For more information, contact Mirianne Whitlock, Visitor Services Coordinator on 02 9265 9898.

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

• 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
• Collaborative approach to flexible working
• City centre head office, with many public transport options.

Professional development

• Leadership and management development program
• Further education program providing reimbursement of course fees, and study and exam leave
• Opportunity to attend external courses and conferences
• Long service and employee recognition awards
• Employee assistance program offering free, confidential counselling

Supporting families

• 26 weeks paid parental leave and 6 weeks paid partner leave
• Paid and unpaid adoption and long-term fostering leave
• Paid superannuation for up to 52 weeks of parental leave
• Part-time and job-sharing options available
• Supportive return-to-work environment

Inclusive culture

• Recognised as an Inclusive Employer by the Diversity Council of Australia
• Active employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander network
• Recognised family inclusive workplace
• Veteran employment supporter

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at recruitment@cityofsydney.nsw.gov.au or 02 9265 9333.

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