Digital Product Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Strategy & Corporate Development

Job Sub Function:

Digital Strategy & Deployment

Job Category:

Professional

All Job Posting Locations:

North Ryde, New South Wales, Australia

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The Opportunity

An opportunity is now available for a Digital Product Manager to join our Customer Experience (CX) Team to lead and deliver reliable, high-quality platform and channel solutions for our organisation. This role goes beyond project management; it’s about building strategic relationships, identifying growth opportunities, and driving continuous digital experience evolution for our customers. We are seeking a creative problem solver who collaborates with business partners to bring forth new insights, challenges the status quo, and champions innovation to enable our business.

As a Digital Product Manager, you will be able to grow your skills in Agile Development and Stakeholder Influence by taking ownership in the delivery of digital solutions to the wider business. Working effectively as part of a local and regional multi-functional team, you will participate in brainstorming sessions for scalable solutions, develop practical innovative cost-effective design concepts, and lead change. In this role, you will lead the development of Digital & Channel products that drive value for the business and manage the collaboration between key business partners and technical team to identify and define product requirements (E2E). You will also have the opportunity to drive a culture of continuous improvement and best practices in digital products.

Key Responsibilities

• Defining and championing the vision, strategy, and roadmap for a portfolio of high-impact digital products and channels
• Serving as a bridge between the business and technical team to design scalable analytics solutions. Orchestrating feedback cycles between business owners and the technical team, using an iterative approach to drive maximum value to the customer
• Working closely with the stakeholders to manage the development of product ‘user stories’. Ensuring digital domain capabilities are adopted, sustained, and supported and delivering the planned value throughout their entire lifecycle
• Developing and planning project work schedules, tracking expenditures, and preparing monthly reports as required, ensuring effective communication of ideas, information, and risks to appropriate partners
• Balancing strategic roadmap planning with tactical, ad-hoc digital interventions, ensuring agility without sacrificing sustainability
• Proactively monitoring and analysing product performance, identifying opportunities for improvement and implementing data-driven optimisations to maximise impact
• Educating and empowering non-technical stakeholders, including the commercial team, to understand and draw meaningful conclusions from platform analytics dashboards and reports, fostering a data-driven culture

About You

• Degree qualified with minimum 3 years’ experience in a similar role, preferably from a consulting background with expertise managing projects across the APAC region
• Commercial acumen, with exceptional stakeholder engagement and the ability to communicate, influence, collaborate, and provide direction to regional partners and senior leadership through a matrix organisation
• Previous experience interviewing markets to understand problem statement and frame thoughts, together with the ability to clearly and concisely communicate information in a regional/global environment
• Excellent presentation, risk-based decision making and change management skills, along with familiarity with Agile methodologies and E2E project management
• Strong experience with partner management, collaboration, and leading performance improvement, and experience using Google Analytics, JIRA and Confluence

Why Choose Us

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting diversity and inclusion

Our Benefits

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

And much more...

Great Place to Work® Certified – 2024

Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.

Johnson & Johnson - Australia and New Zealand were certified as a Great Place to Work® in ANZ in its first year of participation.

This position requires up to 10% international travel. All applicants must have rights to work in Australia.