SNSW Clerk Grade 2/3- starting annual salary $62,500 plus superannuation and leave loading
SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading
Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area. Service NSW uses multi-staged recruitment methods and candidates selected to progress to interview stage, may be required to attend an in-person interview conducted at one of the above Service Centre locations.
- Excellent customer service, communication skills and attention to detail
- Intermediate Computer skills including the ability to utilise a variety of operating systems
- Ability to adapt to different scenarios and manage complex enquiries
- The understanding of how to handle confidential and personal information within organisational and legislative requirements
- Collaborative teamwork. Work part of a team to meet service standards and provide best practice customer service
Full-time – 70 hours per fortnight
- Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
- Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available
Closing Date: Wednesday 27th August 2025 at 9:59am
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Click Here to access the Role Description. For enquiries relating to recruitment please contact Alyssa Shearman via Alyssa.Shearman@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Alyssa.Shearman@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process