Employment Coach-Melton

Department: Employability

Employment Type: Permanent - Full Time

Location: Melton

Reporting To: Michelle Pickup

Compensation: £27,900 / year

Description

Key Responsibilities and Key Performance Indicators

• Manage a customer case load effectively to ensure customer realise their full potential and move into sustainable employment
• Provide one to one information, advice and guidance sessions to customer currently seeking sustainable employment
• Prepare job search materials and differentiated products to meet the needs of the customer
• Work with local employers and develop an awareness of the local labour market to identify key opportunities for customer and employers
• Support and sign post customer identified pastoral needs
•  Provide information, advice and guidance on learning programmes and qualifications
• Coach customers and promote positive behaviours associated with employment
• Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements
• Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets
• Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents offenders and offenders in the community
• Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills
• Ensure that policies with regards to Child and Adult at Risk are adhered to
•  Ensure that policies with regards to Data Security are adhered to
• Maintain a positive and professional company image at all times
• Support the company Quality Policy and Information Security priorities
• Support the company’s equality of opportunity statement at all times
• Work safely, supporting the company Health and Safety Policy
• Perform any additional requests in line with the key responsibilities of this role

• Referrals to schemes within Acorn Training   
• Monitoring outcomes for each candidate 
• Face to Face meetings which each candidate in line with company expectations and standards
• Customer service satisfaction 
  
  

Skills, Knowledge and Expertise

• Full NVQ Level 2 in customer service, business administration, accounting, or IT 
• GCSE (or equivalent) in English Language and Mathematics
• Level 2 IT Qualification, such as ECDL (European Computer Driving Licence)
• Level 3 Information, Advice and Guidance qualification 
• IEP Accredited Sector Induction (Level 2) 
• IEP Accredited Certificate in Employability Practice (Level 3)
• First Aid at Work Certificate 
• IOSH Health and Safety Qualification

• Skills for Life awareness
• Knowledge of the local labour market

• Barriers to learning and employment 
• How to support customer and promote independence 
• Support strategies for various customer specific needs
• Delivery of Learning and Skills Council and/or DWP contracts  

• Full Driving licence with access to a car with Business Insurance
• The ability to work under pressure in a highly performance driven organisation 
• The ability to work effectively as part of a team 
• The ability to work accurately and actively programme solving 
• The ability to reflect on your own performance to support quality improvement 
• The ability to manage time effectively and plan your own work load 
• The ability work with little supervision or guidance
• The ability to maintain one’s own motivation when things are getting tough
• The ability to be proactive
• The ability to understand one’s own limitations within the role