Company Description
Join the leadership team at Novotel Cairns Oasis Resort, an award-winning tropical destination in the heart of Cairns and a proud member of the Accor family. Recently refurbished, our resort offers modern guest rooms, vibrant communal spaces, and Cairns’ only swim-up bar – just minutes from the Esplanade, city centre, and Reef Casino. We’re the perfect launchpad for guests exploring the Great Barrier Reef and Daintree Rainforest.
As Executive Housekeeper, you’ll be at the core of our operation, leading a dedicated housekeeping and laundry team to deliver exceptional standards of cleanliness and comfort throughout the resort. This role has become available following an internal promotion, demonstrating Accor’s strong commitment to developing talent and providing ongoing career opportunities.
With access to Accor’s global resources and support, you’ll have the tools and training to drive operational excellence, inspire your team, and create outstanding guest experiences every day.
Job Description
As Executive Housekeeper at Novotel Cairns Oasis Resort, you’ll lead the heart of our operation by overseeing our multifaceted housekeeping and laundry teams, ensuring every detail supports an exceptional guest experience. Reporting to the Rooms Division Manager, you’ll drive high standards of cleanliness, comfort, and productivity across the resort.
In this role, you’ll provide strong leadership and focus on delivering results. You’ll guide and develop your team, oversee budgets and operations, work closely with vendors, and continuously improve processes to deliver outstanding cleanliness and service – all while meeting business goals and driving productivity.
What You’ll Be Doing:
- Lead and manage housekeeping operations to ensure rooms and public areas meet brand and cleanliness standards
- Build and motivate a high-performing housekeeping team through clear communication, leadership, and training
- Oversee laundry operations, ensuring timely, high-quality service for linen
- Support the Rooms Division Manager in driving departmental performance and meeting financial targets
- Manage inventories, stock control, and departmental budgets with precision
- Collaborate with vendors to maintain service quality, contract compliance, and cost efficiency
- Act on guest feedback to consistently enhance guest comfort and overall care
- Identify and implement process improvements that increase productivity and elevate the guest experience
Qualifications
What We’re Looking For
- Demonstrated expertise in the hotel industry, with a proven emphasis on leadership and driving operational excellence
- Exceptional skills in coaching, mentoring, and developing high-performing, motivated teams
- Consistent track record of effectively managing rosters, controlling costs, and exceeding budget and performance targets
- Advanced proficiency in Microsoft Office and Outlook; hands-on experience with Opera Cloud and HubOS highly advantageous
- Culturally sensitive and adept at fostering collaboration across diverse teams to achieve shared goals
- Highly flexible and committed to supporting a rotating roster, including weekends and public holidays
Additional Information
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.