Field Maintenance Officer

About Greater Western Water
We’re water… and more.
GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

Benefits

• Gender neutral, 16-week parental leave
• Monthly Rostered Day Off to treat yourself (if full-time)
• Free onsite parking
• Free income protection and salary continuance insurance
• Access to corporate health insurance deals with major providers
• Access to Employee Assistance Program (EAP)
• Work for an organisation that focuses on creating a safe, inclusive and respectful workplace.

The opportunity
As a Field Maintenance Officer (FMO), you’ll play a crucial role in maintaining and improving Greater Western Water’s essential infrastructure. Your day-to-day responsibilities will include operating plant and equipment, carrying out repairs, and ensuring compliance with water quality, environmental, and safety standards. You’ll work collaboratively with technicians, team leaders, and external contractors while delivering high-quality service to our customers and local community.

We offer two specific FMO role types — Water and Sewer — each contributing to the reliable delivery of core services. This is a 24/7 operational role, with all FMOs working on a rotating roster which includes weekday, weekend, and on-call shifts.

Responsibilities

• Operating and maintaining water and sewer assets to ensure reliable services.
• Provide excellent field-based experience and customers care during service disruptions.
• Logging and reporting service updates and maintenance actions using our in-house reporting system
• Ensuring all work adheres to safety standards and organisational policies.
• Continuously improving processes and contributing ideas to improve operations.
• Building strong relationships with internal teams and external service providers.

Skills & Experience

• Strong customer focus and communication skills to resolve inquiries effectively, ensuring deadlines are met.
• Experience in practical, hands-on work in operational environments within utilities or similar industries.
• Proven ability to build and maintain relationships with stakeholders.
• A strong commitment to safety and a positive work culture.
• Any Relevant qualifications i.e. Cert III in Network Operations (desirable but not essential)
• Licenses, such as First Aid, Confined Space, or Forklift certification (preferred but not essential).
• Manual driver’s licence desirable (HR licence highly regarded)
• Hold a valid Australian Drivers Licence (required)

See yourself thrive
Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.
Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.

The successful candidate will be required to undergo pre-employment checks which will include but not limited to reference checks, medical checks, national police checks, and working rights in Australia.
Please note: this role has been classified as a Critical Worker under the Security of Critical Infrastructure (SOCI) Act and GWW’s Critical Infrastructure Risk Management Program. As such, the successful candidate will also be required to undergo additional security clearance checks in line with legislative obligations.