Field Service Supervisor

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

About the role

WesTrac is seeking an experienced Field Service Supervisor to provide leadership to a small team of technicians whilst ensuring the safety and quality of work is of the highest standard.

Reporting to the Branch Manager, the Field Service Supervisor is responsible for overseeing all aspects of WesTrac service, repair, and general service provision enquiries from customers. The primary responsibility of the position is to guarantee that customer demands are fully investigated and that solutions are provided that benefit both the customer and WesTrac.

As the point of contact between the customer and the technician team, you will be responsible for the effective and efficient coordination of all matters relating to the customer including, sourcing of labour to meet demand, scope, scheduling, pricing and invoicing of work required ensuring the customers repair and service needs are achieved while meeting agreed timeframes and budget.

Key Responsibilities

• Maintaining and developing new customer contacts.
• Scheduling and allocating work orders for the Field Service team.
• Roster management, review and approval of timesheets.
• Providing leadership to a small team of specialists focusing on marine and industrial applications.
• Effectively planning labour to ensure productivity targets are achieved.
• Promoting a continuous improvement approach to all areas of responsibility.
• Provide technical support for the Field Service team.
• Ensuring a safe work environment is maintained at all time.

Skills & Experience

• Trade certified mechanic/electrician with significant post trade experience with CAT equipment.
• Strong people management, mentoring and leadership capabilities.
• Demonstrated analytical, problem solving and negotiation skills.
• Highly organised with the ability to prioritise conflicting priorities and deadlines.
• Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships.
• Highly developed communication skills (interpersonal, written and verbal).
• Intermediate computer literacy skills (including Microsoft Office).

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged, and Customer Focused Culture. As a WesTrac team member, you will receive:

• Job security and serious potential for career advancement.
• Competitive remuneration.
• Fitness Passport for the whole family.
• Annual Remuneration and performance review.
• Discounted CAT Hand Tools.
• Generous relocation assistance for eligible candidates.
• Income protection with 24/7 coverage.
• 12 weeks paid parental leave.
• Online Learning Library to support your continued development.
• program – work alongside your mates and receive up to $3000!
• Novated leasing options.
• Purchased Leave program.
• Opportunities for growth and development.
• Employee Wellness Program.
• Discounted private health insurance.
• On-boarding and welcome day at our head office in Newcastle.