Field Service Team Leader
Location:
Sydney, NSW, AU
Function/Branch: Operations
Type of contract: Permanent Employee
Our Company
Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!
Your Role
We’re seeking a proactive and process-driven Field Service Team Leader to oversee the timely, cost-effective execution of local field service operations. You’ll lead a high-performing team responsible for the installation, repair, and maintenance of Technogym products, ensuring exceptional customer service and adherence to service level agreements. One of Technogym’s goals is "Satisfying 100% of our customers and end users", and our Services teams are always trying to improve their service quality to provide the best fitness experience anywhere. So, if you are an After Sales professional obsessed with customer satisfaction and care, this is the position for you!
Your Impact
- Drive performance and cost efficiency across field service operations
- Ensure compliance with repair protocols and service processes
- Oversee technician scheduling to meet service level expectations
- Escalate recurring product issues to International Technical Support
- Deliver technical training and conduct field audits for certification and protocol adherence
- Address safety concerns directly or escalate appropriately
- Resolve customer complaints by collaborating across departments
- Manage support requests via internal systems (Servicemax, Salesforce)
- Monitor and improve KPIs such as FTFR or TTS
- Foster team development, engagement, and performance
- Collaborate with Spare Parts to manage local inventory and ensure proper usage and stock control
About You
We’re looking for someone who is passionate about wellness and healthness, proactive and customer-focused.
What you should bring:
- 3-5 years experience in a similar technical leadership role
- Strong background in mechanical and electronic systems
- Solid understanding of network and ICT protocols
- Proven experience with problem-solving methodologies (e.g., 5 Whys, Root Cause Analysis)
- Excellent communication and negotiation skills
- Ability to manage diverse stakeholders: customers, Sales Reps, and Field Engineers
- A hands-on, technician mindset with a deep focus on product quality and service
Technogym is an Equal Opportunities Employer
We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true