Job Summary
Field Service Technician will provide breakdown and general service for all makes of Compressors and ancillary equipment and to promote Gardner Denver Service ensuring customer satisfaction through quality workmanship. Has the authority to initiate action when a non-conformance is identified and recommend solutions through designated channels.
Responsibilities
Customer Service
- Provide after hours call out assistance and call back availability when rostered on duty.
- Conduct overnight field trips to service breakdowns, maintenance and customer support
- Promote and sign up medium to long-term customers under the Air Cover preventative maintenance plans
- Provide Customer support (internal and external) for the assigned equipment
- Complete all documentation and administrative requirements.
- Pass sales leads onto sales staff.
- Achieve weekly and monthly productivity targets.
- Ensure company owned equipment & premises are kept in a clean, presentable and serviceable condition
- Train, Support, coach and Mentor new and existing collegues
Breakdown, Maintenance & Repair
- Install, repair and maintain the range of Compressors
- Contribute to the co-ordination, support and day to day running of the GD Service Business Team. In the event of a breakdown, test the equipment/system and carryout fault finding and repairs.
- Carry out technical preventative maintenance and general service work.
- Ensure that sites where servicing is performed are left clean and tidy
Health Safety & Environment
- Conduct the risk assessment and ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees or customer employees
- Maintain Safety compliance with the relevant legislation and regulations
- Eliminate risks in the working environment by conducting housekeeping, and working with the Customer’s line manager to eliminate or at least mitigate the hazards before commencing work
- Promote and support the reporting of incidents such as near miss, accident or equipment damage using the reporting system
- Participate and conduct safety audits for assigned areas
Reporting
- Submit all the risk assessments and Job safety analysis within 48 hours of being completed
- Submit timesheets daily of hours worked, work conducted, location and the job number
Other responsibilities as assigned or required
Key Competencies
- Knowledge of Compressors or similar is essential
- Ability to converse and communicate Technical and Product information to Customers internal and external.
- Intermediate Computer Skills (Word, Excel & PowerPoint)
- Demonstrated Analytical and problem solving skills
- Problem solving and able to determine root cause
- Organised self starter
- Trade Qualifications Cert III – Fitter and Turner with a minimum of 5 years Maintenance experience