Key Responsibilities
Administration / Planning & Reporting:
- Assist all stakeholders with providing quotes for small works, T&M, installations, and start-ups.
- Support & mentor field personnel in the execution of their normal activities.
- Prepare and provide reports as requested by management.
- Ensure timesheets are entered in the system correctly.
- Provide input into training needs of the team.
Assistance in Team Management:
- Assist the supervisors to coordinate and schedule the general duties of Thermal Customer Engineers and subcontractors.
- Assist the supervisors to ensure Customer Engineers are equipped with calibrated tools, personal protective equipment, and appropriate documentation.
- Respond to customer requests for minor quotation or service advice within a timely manner.
- Assist the supervisors to complete follow ups generated by Customer Engineers.
- Assist the supervisors and Customer Engineers with complex technical problems.
- Be part of the after-hours call out roster where possible.
- Carry out Customer Engineer quality audits as required by company policy.
- Act as a Service Project Manager on large project startups or maintenances.
- Be prepared to undertake company development training programs.
Continuous Improvement:
- To be aware at all times of both Sales & Service opportunities for the company, and to report any such opportunities to management.
- To ensure that the Sales Department is made aware of all new sales opportunities and prospects, and to work closely with them in achieving this business.
WHS, Environment & Quality:
- Comply with all Work, Health & Safety, Environment and Quality obligations Actively promote safety in the workplace
Requirements:
- Mechanical Trade Certificate (state dependant)
- Restricted Electrical Licence
- Refrigerant Handling Licence
- Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
- Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
- Thermal controls & Networking knowledge
- Proficiency in Microsoft Office