- Want to be part of a globally recognised and market leading organisation?
- Are you eager to showcase your technical trade and training skills?
- Seeking a new and exciting opportunity that offers workplace flexibility?
Welcome to Rinnai Australia. A national market leader in hot water, heating, cooling and renewable energy appliances within both domestic and commercial markets. Our people are at the heart of everything we do, and we attribute our success and growth over more than 50 years to the contribution of our employees.
We have an exciting opportunity for a Field Support Specialist - Gas Products to join Rinnai in a full-time capacity, based at our Wetherill Park site.
Reporting directly to the Field Support Unit Manager, your primary duties will include:
- Providing onsite technical/field support as required to support our contractor network
- Resolving escalated product related faults, installation issues, service, or customer satisfaction enquiries
- Facilitating Hot water, Heating and Lifestyle product technical service training to relevant stakeholders; including contractors, plumbers and Rinnai employees
- Completing workshop product investigations as required
- Providing technical assessments for after sales support.
- Ensuring Zone Contractor competence and quality requirements are met
- Conducting local investigations of product incidents under the direction of the Field Support Unit and Field Quality Managers
- Working with all stakeholders to drive the Company's Customer First philosophy
To be considered for this role, you must be able to demonstrate:
- A current trade qualification and licensing in plumbing, gas fitting and ideally refrigeration; and electrical connect/disconnect
- Practical and theoretical background relating to the functions, operation, installation, servicing and repair of relevant gas, hot water, electrical and/or refrigeration appliances.
- Strong knowledge of relevant regulations including plumbing, gas, and/or refrig product installation
- Effective background or capability to provide product technical training
- Well-developed verbal and written communication skills
- Strong planning, organisation and prioritisation capabilities
Rinnai Australia will support your efforts to achieve your goals and will play an active role in your development. We also offer a supportive team environment, excellent reward and employee benefits package, access to health and wellbeing programs, generous discounts across our entire product range and much more.
If you are looking for that next role that will provide you with an opportunity for success, then we would love to hear from you.