Company Description
About the Mercure brand
Mercure Hotels offer so much more than a place to find comfort and sleep –they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive –– in one of our 950+ Hotels across 60+ countries –they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination.
About Mercure Brisbane Spring Hill
The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport. Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar.
Job Description
Reporting to the Food & Beverage Services Manager, you will be responsible for leading, mentoring and motivating your team, ensuring they deliver professional, efficient and friendly service to our guests. You will be assisting the Food & Beverage operations team with the day-to-day operations in the restaurant and conferencing/events.
Your duties and responsibilities include but are not limited to:
- Supervise Food and Beverage outlet operations
- Communicate and delegate tasks to the team
- Ensure compliance of brand standards
- Manage guest queries in a timely and efficient manner
- Represent needs of the team
- Assist Food and Beverage management with achieving financial targets
- Assist Food and Beverage management with training and development of team members
- Comply with Hotel security, fire regulations and all health and safety legislation
Qualifications
- Passion for customer service
- Supervisory experience in a similar role
- Proven experience in leading and motivating a team
- Strong interpersonal skills both with internal and external customers
- Demonstrated ability to problem solve and remain calm under pressure
- Excellent time management and communication skills
- Be available to work a minimum of 38 hours per week across a variety of shifts
- Holds a valid Responsible Service of Alcohol (RSA) in QLD
Additional Information
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless!
- Learn your Way - Access to our Accor Academy so you can learn while you earn!
- Work Your Way - Flexibility to ensure a work life balance!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide
- Accor's refer-a-friend bonus
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
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