About Us:
Activate by Hardrock is an Indoor climbing and activity centre located in Heatherton. Our activities include a selection of over 30 fun and engaging climbing challenges, the Leap of Faith and Vertical Drop Slide and 85+ metres of ultra-realistic caving tunnels.
Activate offers a fun and supportive environment for people of all ages and abilities to challenge themselves and enjoy climbing using auto-belays. We are dedicated to developing a strong team culture and a supportive work environment.
The Role:
Reporting to the Venue Manager as a member of the Front Desk / Bookings Staff; your responsibilities will include coordinating our centre operations by greeting and checking in customers, responding to customer enquiries and booking requests, preparing the venue for peak periods of operation, coordinating all activity operations by maintaining active communication with the climbing instructor team and supporting of other areas of the business when required.
Our Front Desk / Bookings staff are experienced in customer service and use of information technology. They are excellent at multitasking and able to communicate tasks effectively to control the flow of traffic within the activity venue.
As a Front Desk / Bookings Team Member, you will be required to:
- Provide exceptional customer service at all times
- Demonstrate an in depth understanding of our products, services and booking systems
- Take payments for bookings and venue services
- Create and modify customer bookings as required
- Respond to customer enquiries in person, on the telephone and via email
- Perform administration duties including: taking/confirming bookings, checking in customers, daily organisation, point of sale and stock control
- Deal with and/or escalate customer service queries and complaints
- General housekeeping and cleaning
- Assist other departments during peak periods
About You:
We are looking for enthusiastic, motivated and mature minded people, who have a passion for working with both children and adults. In addition, we are seeking candidates with the ability to engage with a range of customers, maintain patience and provide support and encouragement as required.
To apply you must be organised, reliable, work well under pressure and extremely customer focussed.
You are also friendly, have outstanding communication skills and enjoy working in a small team environment.
As a key member of our team, you will display a high degree of initiative, attention to detail, ability to problem solve and work autonomously; ensuring all tasks are completed to a high standard. It is also vital that all team members have a safety-first mindset with a sound awareness of safety standards.
Candidates must:
- Be aged 18+ and be available for an immediate start
- Be available to work a variety of shifts including weekdays, weekends, daytime, evenings, school holidays and peak periods
- Have the right to work in Australia permanently, with no restrictions
- Hold or be prepared to obtain and maintain a Working with Children Check (WWCC) and Level 2 First Aid including annual CPR refreshers
- Demonstrate knowledge of the products and services available at our venues
- Demonstrate the highest levels of Customer Service
- Have experience using Information Technology including point of sale, word processing and data spreadsheets
What’s on offer?
Successful candidates will be joining an energetic and motivated team; where you will be provided with ongoing training opportunities and flexible working hours. The right candidates will have the ability to grow and develop within our organisation.
These casual positions will be located at our Heatherton Centre. Casual award rates apply, as per the Fitness Industry Award
Job Type: Casual
Pay: $25.80 – $31.19 per hour
Expected hours: 5 – 15 per week
Benefits:
- Employee discount
Licence/Certification:
- Working with Children Check (Preferred)
- First Aid Certification (Preferred)
Work Authorisation:
- Australia (Required)
Work Location: In person
Application Deadline: 04/08/2025