General Manager, Higher Education Quality

Education Centre of Australia (ECA) is a dynamic and diverse education group that stands at the forefront of Australia's higher education sector, boasting campuses in Sydney, Brisbane, Melbourne, as well as overseas locations in the UK and India. With a rich history spanning over almost two decades, ECA delivers high-quality education encompassing English language courses, bachelor's and postgraduate degrees, and targeted internships. The global footprint of ECA extends across regions including Australia, Brazil, China, Europe, India, Philippines, and Nepal. ECA is a successful Australian-based education organisation offering a comprehensive range of face-to-face and online courses for both international and domestic students in Australia, India, Southeast Asia, and the UK. Collaborating with esteemed higher education providers like Victoria University, Charles Sturt University, University of Canberra, University of the Sunshine Coast and London Metropolitan University, ECA is committed to delivering a world-class educational experience.

We have got an exciting opportunity for General Manger, Higher Education Quality (GMHEQ) to be part of our team at the Institutes of Higher Education (IHEs) namely APIC, HELI and CHS in our Parramatta Campus.

Asia Pacific International College (APIC), Higher Education Leadership Institute (HELI) and the College of Health Sciences (CHS) provide awards from diploma to Master degrees in areas such as business, project management, IT, higher education learning and teaching focusing on eLearning, and health management.

As a key member of the team, you will have the rewarding opportunity to progress your career within the education industry.  We are looking for someone who wants to grow with the company and is self-motivated and an enthusiastic 'go-getter'.

Key Responsibilities:

• Preparation and submission of all TEQSA related documentation.
• Design, schedule, manage, and implement Division-wide quality control and enhancement plans, frameworks, reviews and associated improvements (internal and external).
• Provide advice to the CEO and the governing bodies on regulatory requirements. .
• Plan and manage internal and external reviews/ audits.
• Manage risk management with the Executive management.
• Generate and/or coordinate the development of performance reports against quality indicators and oversee benchmarking initiatives with peer institutions.
• Participate in the planning and development of courses of study for review and/or accreditation as appropriate to the quality needs of the Division.
• Collaborate and consult with Division stakeholders regarding quality control and quality enhancement processes.
• Coordinate administrative support for governance bodies and committees.
• Perform other Division related duties as required by the CEO.

As the successful candidate you will ideally have:

• Knowledge and understanding of the Higher Education Standards Framework (2021) and the ESOS Act.
• Demonstrated record of quality management and experience in private higher education providers.
• Demonstrated level of managerial achievement and knowledge of professional and industry standards in higher education quality enhancement.
• Engagement with TEQSA and professional accrediting organisations.
• Management skills and the ability to engender trust, respect, and credibility.
• Excellent communication, interpersonal and team building skills, and the ability to transfer complex information clearly and succinctly.
• Well-developed written communication skills including the ability to draft, proofread and provide editorial advice on a wide range of documents.
• Demonstrated ability to build collaborative relationships with a diverse range of both internal and external constituencies.
• Knowledge of data collection techniques, the ability to investigate and analyse information, to draw conclusions and make evaluative judgments, and to write reports on findings for decision-making purposes.
• Demonstrated ability to provide a high standard of support to decision makers including the recording of minutes with high levels of attention to detail and accuracy when required.
• Knowledge of academic and operational quality practices, policies and procedures and their application within a tertiary educational environment.
• Knowledge and application of accreditation/registration/certification requirements and related standards.
• Ability to develop and present educational workshops or seminars related to continuous quality improvement and enhancement.

In return we will offer you:

• A collaborative and supportive team environment
• An energetic culture that inspires and supports excellence in our employees
• Work/life balance
• Company-paid parental leave (14 weeks at 100% of current pay or 28 weeks at 50% of current pay)
• Employee assistance program with Uprise (6 session per year for staff and direct family members)
• Support through 25% on the full fees for courses offered by ECA as Staff Education Assistance
• Professional development programs
• Travel insurance discount
• Wellbeing brands discounts
• Free access to LinkedIn Learning

EEO Statement

At ECA, we champion our core organisational values of providing 'Equal Opportunity and Social Inclusion', thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted.

For further information on this role or to gain insight into our team please contact Dr Scott Dickson at scott.dickson@eca.edu.au.

Thank you for your interest in the position with the ECA Group.