Choo Choo Train Pty Ltd (Sushi Wow Newtown) is a well-established Japanese restaurant located in the heart of Newtown, NSW. We pride ourselves on offering exceptional Japanese cuisine paired with warm and attentive service in a vibrant and welcoming environment.
We are seeking a Hall Manager to oversee the front-of-house operations, ensuring smooth service, team coordination, and a high-quality customer experience. The ideal candidate will be a service-oriented professional with leadership experience in a fast-paced hospitality environment.
Main Responsibilities:
1. Manage Front-of-House Operations
- Supervise and coordinate daily front-of-house activities during service
- Ensure smooth and efficient table turnover and customer flow
- Monitor cleanliness and ambience of the dining area
- Handle customer complaints and feedback professionally
- Ensure compliance with health, safety, and hygiene standards
2. Lead and Supervise Hall Staff
- Allocate daily roles and responsibilities to service team
- Train new staff on customer service, restaurant procedures, and POS systems
- Monitor staff performance and provide constructive feedback
- Foster a positive and professional team environment
- Conduct regular briefings and team meetings
3. Support Business Efficiency and Service Quality
- Collaborate with kitchen and management to ensure smooth coordination
- Assist with stock control and ordering of front-of-house supplies
- Prepare rosters and ensure adequate staffing during peak times
- Implement strategies to improve service efficiency and customer satisfaction
- Report operational issues or improvement opportunities to management
Skills and Attributes Required:
- Proven experience in a similar front-of-house supervisory or managerial role
- Strong leadership and team management skills
- Excellent interpersonal and communication abilities
- Professional appearance and a friendly, positive attitude
- Ability to resolve conflicts calmly and efficiently
- Strong organisational and time management skills
- High attention to detail and commitment to customer satisfaction
- Ability to work under pressure in a busy environment
Qualification Requirements:
- Relevant Diploma or Advanced Diploma (if applicable)
- Minimum of 2 years’ relevant work experience
Wage: From $70,000 to $80,000 + Super
If you are passionate about hospitality and thrive in a leadership role, we would love to hear from you. Apply now to join our energetic and growing team at Sushi Wow Newtown.
Let me know if you’d like to add employer contact details, application submission instructions, or any specific requirements (e.g. weekend availability, RSA certification).
Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
Work Authorisation:
- Australia (Preferred)
Work Location: In person