Head of Regulatory Affairs

Sydney CBD

• Key leadership role in icare’s Stakeholder Relations and Policy Team
• Lead icare’s highly visible Regulatory Affairs team to build and maintain a high performing regulatory affairs function
• Build and execute icare’s Regulatory Affairs strategy and provide expert advice on regulatory matters to icare’s Group Executive Team across our schemes
• Build and maintain strong, effective relationships with key stakeholders

About the Role

icare is hiring a Head of Regulatory Affairs to lead regulatory strategy and engagement across our schemes. Reporting to the GM Stakeholder Relations & Policy, you'll manage key regulator relationships, support executive decision-making, and ensure regulatory compliance.

This is a high-impact leadership role driving accountability, cultural evolution, and strategic transformation within a purpose-led organisation.

Benefits

• Hybrid working environment, offering a highly competitive salary
• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards

Duties

It’s an exciting time at icare where no two days are the same; as icare’s Head of Regulatory Affairs you will:

• Develop regulatory strategy:
  Develop and deliver icare’s regulatory affairs strategy, ensuring compliance, managing risk, and aligning with icare’s role in delivering insurance services to the people of NSW.
• Lead a high performing team:
  Lead the Regulatory Affairs team, building a high-performance culture focused on regulatory reporting, compliance engagement, and subject matter expertise. Mentor and develop team members to support their growth and strengthen regulatory capability across icare.
• Engage our regulatory stakeholders and ensure compliance:
  Build and maintain strong relationships with key regulators, ensuring proactive, professional, and timely responses. Lead the preparation of regulatory submissions, audits, and responses to supervision plans, collaborating closely with Legal and Compliance teams.
• Provide expert reporting and advice:
  Monitor and interpret regulatory developments, ensuring icare stays ahead of legislative changes. Support consistent and accurate regulatory reporting across the organisation and contribute to the development of effective regulatory policies and frameworks. Provide expert advice to the CEO, Executive Team, and Board on regulatory issues and emerging risks.
• Manage risk & contribute to our governance framework:
  Contribute to internal governance by participating in key committees and working groups. Ensure alignment of policies and controls with regulatory expectations. Use sound judgment under pressure to support compliance and risk mitigation.
• Collaborate across our organisation:
  Work closely with other Risk & Governance functions, the Compliance and Legal teams, and business leaders to embed a strong regulatory culture and ensure systems and procedures effectively support regulatory obligations.

Skills & Experience

• Tertiary qualifications in business, commerce, public policy, finance, law, economics or other relevant business discipline.
• At least 10+ years’ experience in regulatory affairs and public policy roles, ideally within government or a highly regulated financial services industry.
• Strong and influential written and verbal communication skills, including experience drafting formal correspondence, submissions, policy papers and board-level reports.
• Strategic thinker with strong leadership, collaboration and stakeholder engagement skills.
• Proven track record of engaging effectively at a strategic and operational level with regulators and influencing regulatory outcomes.
• Extensive experience building strong rapport and influence at all levels of an organisation.
• Well-developed understanding of enterprise risk and compliance management frameworks.
• Significant experience in the Australian regulatory environment.
• Experience in a role operating in a fast-paced environment with significant competing priorities and comfortable dealing with ambiguity, including ability to lead and operate at the same time.
• Demonstrated experience in leading a team of experts to ensure delivery at a strategic and operational level.
• A Master’s level degree or legal qualification is preferred

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Organisation

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.