Be at the heart of it!
Bupa is undergoing a major transformation to become an integrated healthcare business, moving away from being just a portfolio of separate units. The goal is to create personalised, simple, and connected healthcare experiences that meet the diverse needs of our customers. Our vision is to offer seamless access to both digital and physical healthcare services, ensuring customers can easily manage their health.
This strategy focuses on improving existing services while reimagining the future of healthcare delivery. Key to this transformation is embedding innovation and a customer-first approach, with a strong emphasis on Connected Care to provide truly integrated and personalised healthcare for all.
Our global mission is to help our customers live healthier and happier lives. Just imagine the impact you could make!
What’s your role?
The Health Care Platform Clinical SME plays a critical role in embedding clinical insight into the design and delivery of connected, data-driven health solutions. Working within the Clinical Innovation team of the Customer & Transformation Office (C&TO), this role acts as a key interface between clinicians, technology partners, and digital product squads, ensuring interoperability, safety, and usability are integrated from the outset. This role is ideal for an AHPRA-registered health professional with strong technical literacy and experience with digital health platforms, interoperability standards (e.g., FHIR), and primary care systems such as Best Practice or Halo Connect.
This is a permanent full-time position based. With Bupa’s flexible hybrid working arrangements, you’ll have the option to work from home or the office.
Role Responsibilities
- Clinical-Technical Translation: Bridge clinical and technical teams by translating clinical needs into digital solution requirements and ensuring alignment with real world care workflows.
- Interoperability & Standards: Advise on digital health interoperability standards (e.g., FHIR, SNOMED CT, HL7) and integration of clinical systems such as Best Practice or Halo Connect.
- Digital Product & Solution Design: Collaborate with product managers, designers, and engineers to shape digital tools, map user journeys, and validate clinical functionality.
- Clinical Governance & Data Integrity: Ensure solutions meet clinical governance, privacy, and regulatory standards, and support data quality, safety, and risk management.
- Stakeholder Engagement & Collaboration: Act as a liaison between internal teams and external tech partners to deliver pragmatic, user centred solutions.
- Professional Contribution: Stay up to date with digital health trends, contribute to innovation initiatives, and champion safe, ethical, and impactful use of health data and technology.
What you will bring to the role
- AHPRA-registered health professional with recent or current clinical experience.
- Proven experience with digital health systems (e.g., Best Practice, Halo Connect, EMRs).
- Strong understanding of clinical interoperability standards (FHIR, HL7, SNOMED CT, etc.).
- Demonstrated ability to work in cross-functional teams bridging clinical and technical domains.
- Excellent problem-solving and communication skills, able to translate complex concepts across disciplines.
- Desirable: Experience in digital product development, clinical informatics, or health IT implementation.
- Desirable: Knowledge of health data governance, privacy, and information security frameworks.
- Desirable: Familiarity with agile delivery methods and product lifecycle management in health settings.
What’s in it for you?
We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing, and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.
To apply, please do so via the 'apply' button above.