We are seeking an experienced and strategic ICT Manager to oversee the planning, implementation, and optimisation of complex information and communication technology systems that fall outside traditional classifications. This role requires a strong blend of technical understanding, leadership capability, and operational oversight across a variety of ICT domains—including internet service delivery, network infrastructure, systems performance, and vendor governance.
The ideal candidate will manage cross-functional ICT operations, define digital strategies, and ensure ICT systems are reliable, scalable, and secure—delivering measurable outcomes aligned with business objectives.
Key Responsibilities:
- Develop, implement, and monitor ICT strategies, budgets, and policies aligned with organisational goals.
- Plan and oversee the acquisition, deployment, and maintenance of core ICT infrastructure (e.g., networks, cloud systems, platforms, telecom).
- Lead cross-functional teams managing systems administration, helpdesk, infrastructure support, and ICT operations.
- Evaluate and select new technologies, tools, and vendors for ICT infrastructure projects or service delivery models (e.g., SaaS, cloud migration).
- Ensure high system availability, disaster recovery readiness, and business continuity compliance.
- Oversee ICT security protocols, data governance, and regulatory compliance in collaboration with cyber and compliance teams.
- Coordinate with business leaders to identify ICT needs, recommend digital solutions, and guide implementation.
- Supervise the monitoring of network performance, incident resolution, and root-cause analysis of ICT failures.
- Drive training, development, and user support initiatives to improve technology adoption across the organisation.
- Manage relationships with external providers, contractors, and service partners, ensuring contractual performance and SLAs are met.
Required Qualifications & Skills:
- Bachelor’s degree in Information Technology, Computer Science, Business Systems, or related field (or equivalent experience).
- Minimum 5+ years of progressive ICT management experience, preferably across infrastructure, networks, or telecommunications environments.
- Strong understanding of ICT service delivery, network operations, system architecture, and emerging tech trends.
- Proven experience managing budgets, vendors, and multidisciplinary teams.
- Knowledge of ICT governance frameworks (e.g., ITIL, COBIT) and cyber compliance standards (e.g., ISO 27001).
Desirable:
- Postgraduate qualifications in ICT Management, Business Administration (MBA), or Project Management.
- Experience in ISP operations, telecommunications, or cloud transformation programs.
- Certification in ITIL, PRINCE2, PMP, or cloud platforms (AWS, Azure).
- Demonstrated success in leading enterprise technology initiatives with measurable business outcomes.
Job Types: Full-time, Permanent
Pay: $70,000.00 – $120,000.00 per year
Benefits:
- Work from home
Work Authorisation:
- Australia (Required)
Work Location: Hybrid remote in Sydney NSW 2000