ICT Support Technician – Full Time | $76,550 – $80,000 + Super
Company: 1001 Optical Pty Ltd
Location: Head Office, St Leonards NSW
Are you passionate about IT and love helping people solve tech problems? 1001 Optometry is looking for a proactive and organised ICT Support Technician to join our Head Office team.
This full-time role is ideal for someone who enjoys variety in their day – from resolving tech issues to improving systems and keeping our stores running smoothly.
About the Role
As our ICT Support Technician, you will:
- Be the first point of contact for technical support across our network
- Respond to inquiries, troubleshoot and resolve issues with hardware, software, internet, printers, POS and mobile devices
- Support Microsoft Office 365 and Google Workplace
- Assist with user setup, configuration, permissions, and IT onboarding
- Maintain IT asset registers and ensure system reliability
- Optimize the performance and utilization of software and hardware resources
- Liaise with external vendors and contribute to ICT improvement projects
What We’re Looking For
- A minimum of an Australian Qualifications Framework (AQF) Associate Degree, Advanced Diploma, or Diploma (or overseas equivalent) in a relevant ICT field is required
- 1–2 years' experience in an ICT support role (retail or healthcare environment desirable)
- Strong experience with Office 365 and Google Workplace troubleshooting
- Excellent problem-solving and communication skills
- Any experience with Optomate or other optometry software is a big plus
- Someone organised, calm under pressure, and always willing to help
Why Join Us?
- Be part of a growing optometry business making a positive impact.
- Enjoy a supportive team culture with room to grow your ICT career.
- Convenient office location in St Leonards – close to transport, cafés, and shops.
If you're ready to take your next step and make a real impact, we’d love to hear from you.
Apply now with your resume and a short cover letter outlining why you’d be a great fit.
Job Type: Full-time
Pay: $76,550.00 – $80,000.00 per year
Schedule:
- Monday to Friday
Experience:
- ICT Support: 1 year (Preferred)
Work Authorisation:
- Australia (Preferred)
Work Location: In person