Lead our Injury Management team!

• Lead a high-performance team dedicated to optimising injury management and claims processes.
• Drive continuous improvement initiatives to enhance service delivery for injured workers.
• Foster strong partnerships with internal and external stakeholders to support effective claims management.
• Utilise your expertise in legislative frameworks to achieve the best claim outcomes.

About Us

Sutherland Shire Council is committed to providing exceptional services to our community while fostering a supportive and inclusive work environment. We prioritise safety, well-being, and professional growth for all our employees.

Joining our team means becoming part of a collaborative and innovative culture where your contributions make a real difference in the lives of our community members.

About The Role

The Injury Management Lead is responsible for managing a specialist team focused on delivering high-quality service to injured workers and their management teams. This role involves overseeing claims and injury management operations, ensuring alignment with Council goals, and driving continuous improvement within the legislative framework.

You will work closely with the Safety Team to design and implement relevant policies and procedures, while also supporting Council's Safety Roadmap and Wellness and Wellbeing Strategy.

Key responsibilities include:

• Manage and supervise a dedicated team, ensuring alignment with Council's objectives.
• Encourage and implement continual improvement strategies for service delivery.
• Maintain a strong focus on customer service, promoting positive experiences for claimants.
• Build and promote inclusive relationships with stakeholders and external partners.
• Establish performance measures for team accountability and risk management.
• Support professional development for team members through available programs.
• Ensure compliance with Council policies and relevant legislation.
• Utilise resources sustainably and prioritise workplace safety.

Who We're Looking For

The ideal candidate will possess a strong background in injury management and claims administration. You should have proven experience in delivering successful return to work outcomes and possess the ability to lead a team effectively.

• Proven experience in IM Case Management or related fields.
• Experience with iCare and/or NSW Self-Insurance workers compensation claims.
• Strong understanding of workers compensation legislation and its application.
• Excellent planning, time management, and organisational skills.
• Effective interpersonal and communication skills for stakeholder engagement.
• Experience in local government and familiarity with Figtree Systems software is desirable.

Join our Team and Grow with Us!

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!

• Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
• Get your application in by 11.59pm: Sunday 10th August 2025
• Interview date: Interviews will be facilitated within 2 weeks of the closing date
• Package: From $107,476 gross p.a. plus 12% superannuation.
• Hours of work: Permanent Full Time 35 hours per week. You will have the option of a 19-day month through Council’s flex system.
• To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks (including Covid-19 Vaccination), and may also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Reach out to Anton Usher ausher@ssc.nsw.gov.au Senior Manager Corporate Governance for any job specific enquiries.
Alison Wady awady@ssc.nsw.gov.au Talent Acquisition Business Partner, can assist with any recruitment related enquiries.