Inside Sales- Food & Nutrition
The Company
IMCD is a leading distributor, formulator and solutions provider in speciality chemicals and ingredients. We have operations in over 60 countries and as we grow, we keep our founders’ entrepreneurial spirit intact, creating a world of opportunity. We are driven by our five core values: partnership, freedom to act, entrepreneurship, integrity & trust, and financial discipline.
In our Food & Nutrition business, we are committed to solving our customers formulation challenges and creating healthy, convenient and sustainable solutions that are consumer trend-led and exceed all expectations. To make this a reality, our specialists build a deep understanding of our customers’ requirements and bring our own insights to the table through an in-depth analysis of local market data, as well as an extensive knowledge of recipes, applications and processes.
About the role
We have an exciting opportunity for a recent graduate in Food Sciences or related discipline, or for someone with a technical background looking to explore their commercial side, to join our team in this new Inside Sales role. This role will provide technical advice on food ingredient specifications, including supporting customers in the formulation and launch of products.
Additional responsibilities will include:
- Service assigned customer portfolio, developing sales to achieve Gross Profit Target
- Create and develop customer strategies, based on existing and forecasted customer requirements
- Assist customer service team with new customer enquiries
- Initiate regular customer contact to ensure products and service levels are meeting customer expectations
- Assist in the investigation and resolution of customer complaints
- Maintain required data in JDEdwards
- Attend customer visits on occasion
About you
Qualification - A degree in Food Sciences/Engineering, or a related food discipline with medium to high proficiency in Microsoft Office. Familiarity with ERP systems such as JDEdwards would put you a step above the rest but not required.
Eagerness to Learn - We are looking for someone with a drive to learn; from systems to processes to our large range of products and industries.
Ability to multi-task - No two days are the same. We work at a fast pace, and often encounter tight deadlines. You will have demonstrable experience in working to an excellent standard when under pressure and being able to prioritise deadlines.
Well-developed communication skills - you will be communicating and building relationships across all levels, internally and externally
Being a team player - Supporting colleagues when needed and working as part of a team is essential to our success.
In return you will:
- Join an inclusive, supportive and diverse team
- Enjoy working for an international fast-growing company with a strong entrepreneurial culture
- Free onsite parking
- Additional benefits such as a fitness subsidy, quarterly incentives, salary continuance insurance and monthly on-site massages.