marhaba Lounge Receptionist

Dnata
$49,900 - $60,848 a year
Victoria
3 weeks ago

Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want YOU to be part of our world-class marhaba Lounge team, proudly operated by dnata Airport Services at Melbourne Airport!


The marhaba Lounge Receptionist is responsible for delivering exceptional customer service to lounge guests, ensuring a warm and inviting experience. This role requires strong interpersonal skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.


Primary Duties and Responsibilities

  • Greet guests warmly upon arrival, verify access entitlements, and manage lounge check-in efficiently.
  • Support lounge staff by providing real-time feedback and escalating service issues where needed.
  • Contribute to a positive and collaborative team culture through daily interactions and a solution-focused mindset.
  • Identify and communicate training needs to ensure continuous service improvement.
  • Represent the marhaba brand with integrity, professionalism, and a focus on service excellence.
  • Respond to customer enquiries, complaints, or special requests, ensuring issues are resolved in a timely and empathetic manner.
  • Ensure the cleanliness, comfort, and readiness of the lounge at all times by liaising with cleaning and catering teams.
  • Provide guests with accurate flight and airport information to enhance their travel experience.
  • Assist with any disruptions or delays, ensuring guests are supported and informed in line with dnata’s customer recovery guidelines.
  • Manage guest access billing inquiries accurately and ensure any discrepancies are reported and resolved
  • Ensure efficient use of resources (supplies, amenities, equipment) and raise any issues that may lead to cost inefficiencies.
  • Support the Lounge Manager by identifying trends in guest access and suggesting improvements to service delivery models or capacity.

Essential Criteria:

  • Ability to work a rotating roster, with 24/7 availability
  • Previous experience in customer service or hospitality, ideally in a lounge, airport, or hotel environment preferred.
  • Strong communication and interpersonal skills.
  • Ability to work flexible hours, including weekends, holidays, and shift work.
  • Ability to lift and carry items up to 22kg and stand for extended periods.
  • High attention to detail and a commitment to cleanliness and hygiene.
  • Positive attitude, team player, and a passion for delivering exceptional guest service.
  • Proficiency in multiple languages is highly desirable.

Benefits:

  • Award Rate Salary.
  • Opportunities for career development and advancement.
  • Comprehensive training and induction program.
  • Access to staff discounts.

Please note - To be considered for this position applicants must have the right to work in Australia. Due to a high volume of applications, only shortlisted applicants will be contacted.


Join Marhaba Lounge and be part of a team that creates memorable experiences for travellers every day!

Apply
Other Job Recommendations:

Food & Beverage Duty Manager - Qantas Lounges

Accor
Sydney, New South Wales
  • Lead by example, delivering efficient, friendly, and...
  • Manage front-of-house operations, ensuring high-quality...
1 week ago

Orthodontic Receptionist

Mars Orthodontics
Queensland
  • Greet patients and create a warm, welcoming atmosphere
  • Manage phone calls, emails, and appointment bookings...
1 week ago

Receptionist - Medical Centre

Forest Lake Local Doctors
Queensland
$50,495 - $63,938 a year
  • Managing a busy front desk and greeting patients with a...
  • Supporting health care professionals with day-to-day needs...
1 week ago

Receptionist

Adam Zoellner Air Conditioning
Western Australia
$28 - $31 an hour
  • Answering calls and emails
  • Booking appointments
  • Managing calendars...
3 weeks ago

Medical Receptionist

I-MED Radiology Network
Queensland
$60,196 - $76,221 a year
Join Our Team as a Medical Receptionist! At I-MED we are passionate about teamwork and delivering high-quality healthcare to...
3 weeks ago

Medical Receptionist/Patient Coordinator

The Cosmetic Medicine Centre
Queensland
$32 - $36 an hour
  • Permanent part-time – 4 days per week, plus occasional...
  • Tuesday evening availability is essential...
2 weeks ago

marhaba Lounge Attendant

Dnata
Victoria
$50,087 - $63,421 a year
  • Must have a Food Handling certification or be willing to...
  • Previous experience in a hospitality, food and beverage, or...
2 weeks ago

Receptionist/Office Administrator - Merimbula Vision

ProVision
New South Wales
At Merimbula Vision, we’re seeking a warm, organised and proactive Receptionist / Office Administrator to support our busy...
3 weeks ago

Hotel Receptionist

The Trustee for Haika Resort Trust
Gold Coast City, Queensland
This role is ideal for a hospitality enthusiast who excels in guest interactions, thrives in fast-paced environments, and can...
3 weeks ago

Care Worker - Entry Level

Silverchain
New South Wales
$76,000 - $78,000
  • Work close to home – Home Care Workers needed now in the...
  • Award rate $38.56 per hour + Super + Paid KM's ...
10 hours ago