Company Description
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
mlcoa is an international provider of Independent Medical Assessments and other medical advisory services to insurers, government departments, self-insured companies and the legal profession. REF8460D
This is a Hybrid role
Job Description
We are seeking an experienced industry case manager, or equivalent who can think of nothing better than to work closely with colleagues, referring clients, and our world-class Specialist Medical Consultants whilst reviewing specialist medical reports to deliver evidenced-based, insightful and helpful medical opinions for the best possible health and work outcomes. This role can be located in any state.
If you are team orientated, thrive in a friendly and supportive environment, and enjoy a highly professional culture that is completely dedicated to focusing on the best outcomes for all of our clients, we would love to hear from you!
What is The Role?
In a nutshell, the role of National Quality Assurance Reviewer is all about reviewing specialist medical reports to support the process of delivering a clear, accurate, and timely opinion to all stakeholders. This is a unique and critical role in our business so informed and important health, work, and other life related decisions can be made.
The location of this position can be anywhere in Australia.
As such, each day this role involves:
- Reviewing specialist medical reports to deliver the highest quality and timely independent medical opinions to our clients
- Working closely with colleagues, referring clients and specialist consultants to ensure accuracy and clarity is provided in reports for effective decision making
- Ensuring all legislative and customer compliance requirements are met prior to a report being released
- Troubleshooting and escalating where required inaccurate, deficient, or incomplete reports and discussing with referrers and consultants to resolve all issues that need to be addressed
- Identifying and contributing to any report quality and process improvement to achieve constant and never-ending improvement for all of our key stakeholders
- Working within a fast-paced commercial environment to deliver the highest standard of customer experience to our clients
Qualifications
- Minimum 2 years’ experience in an industry case management, injury management advisor, or allied health role within a personal injury and/or accident compensation setting
- Experience relating to interpreting and utilising independent medical reports
- An understanding of the worker’s compensation environment, insurance schemes, fitness for work frameworks, permanent impairment assessments and the medicolegal environment
- Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence
- A natural orientation to customer service with a capacity to problem solve to deliver a quality outcome for all key stakeholders
- A keen focus on being efficient, productive, and focused with the highest level of attention to detail
- Superior verbal and written communication skills including negotiation and influencing skills
- A resilient personality with a natural orientation towards solving challenges and working with others positively and respectfully
Additional Information
Why join us?
- Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
- Employee Referral Program – Be rewarded for successfully recommending great talent.
- Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses. #mlcoa
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.