Network Customer Relations & Projects Coordinator
Location: Karratha or Port Hedland based opportunity
Work Type: Full-Time | Permanent Opportunity
Be the Power Behind Regional Progress
Horizon Power is seeking a dynamic Network Customer Relations & Projects Coordinator to lead customer engagement and project coordination across the Northwest Interconnected System (NWIS). You’ll be the go-to contact for connection enquiries and applications, service delivery, and stakeholder management, driving clean energy solutions for vibrant regional communities.
What You’ll Be Doing
- Provide ‘one-stop shop’ customer service for NWIS Network customers, including - connection applications, contract amendments/execution, enquiries, quotations for new and existing customers, capacity increases and invoicing.
- Manage network application processing and process connection applications in accordance with Horizon Power Policies, procedures and the Pilbara Network Access Code (PNAC).
- Design and implement a customer works tracking system to monitor status of works.
- Coordinate and track customer-funded works and projects, ensuring timely updates, progress visibility, customer invoicing and correspondence for network recoverable works.
- Significant customer service experience managing retailer and large enterprise customer portfolios, including managing customer correspondence, handling and preparing applications, contract amendments, enquiries, quotations and invoicing.
- Demonstrated experience in overseeing and managing customer interactions and maintaining high standards of communication, ensuring timely and professional responses
- Proven ability to manage multiple project management related activities.
- Project Management Certification (PMP, PRINCE2, or Agile) is essential.
- Proficient in MS Office Suite.
Ready to energise your career?
'Apply' below and express your interest today.
Applications close: 5th September 2025.
Please note: In some cases, we need to close the advertising earlier than the closing date - so don't miss your chance!
Our workplace culture is created through every interaction, every experience and everything we do.
Across our organisation, we recognise and reward people and offer work that works with you. We're committed to equality and celebrate the diversity of race, gender, sexual orientation, religion, ethnicity, and all characteristics that make our Horizon Power team so special. We strongly encourage applications from Aboriginal and Torres Strait Islander people.
If you want more amazing reasons of why Horizon Power should be your employer of choice, check our careers page to find out more. https://www.horizonpower.com.au/about-us/careers/