At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
Job Description
Are you a night owl, passionate about delivering authentic & unforgettable guest experiences? Look no further!
Novotel Sydney City Centre is seeking an energetic individual to lead our overnight operations. In this key role, you will ensure the smooth and efficient running of the Hotel's overnight operation, whilst ensuring guest satisfaction and the safety and security of the Hotel as well.
- Provide efficient guest services including check in/out, request handling and providing hotel information
- Settle and maintain guest accounts, ensuring cashiering is accurate
- Maintain strict security procedures to ensure guest confidentiality and safety
- Maintain the hotels standard of professionalism
- Be analytical and possess an eye for detail
- Assist the Front Office Manager and General Manager in a variety of check and balance procedures
Qualifications
Your Skills and Experience Include:
- Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
- Ability to navigate through change and provide quick thinking solutions should problems arise
- Clear and confident communication skills – both written and verbal
- Knowledge of Microsoft Outlook, Microsoft Office and Opera.
- Availability to work a rotating roster 2 nights per week
- Valid Australian working rights
Additional Information
What’s In It for You
- Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
- Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
- Continuous learning and investment into your capability
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed! \
Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.