About Us:
At easykind, we are at the forefront of healthcare, specialising in medicinal cannabis to provide compassionate and innovative solutions for patient care. As a rapidly growing start-up founded by patients, for patients, we are thrilled to welcome new members to our exceptional team.
We’re a passionate, goal-driven team with the mission of providing a 5-star service whilst providing the most cost-effective solution to high quality plant based medicine in Australia. We don’t want to be the everyday medical clinic, instead bringing relatability and friendliness mixed with a level of professionalism to simplify the process for our patients.
Position Overview
We’re currently looking for passionate and dedicated Registered or Enrolled Nurses to join our Prescriber Liaison team! Based in our Richmond office, you will be reporting directly to the Head of Prescribers and collaborating closely with our team of practitioners to help support patients in their journey with medicinal cannabis.
As an Enrolled Nurse in the team, you’ll be the heartbeat of our patient communications, offering support and resolving queries through various channels including email, SMS, live chat, and phone calls. This role is perfect for those who have a knack for empathy, excellent communication and admin/tech skills, and the ability to solve problems efficiently.
Key Responsibilities:
- Assist the prescriber team by responding to patient queries which require medical expertise, but aren’t quite severe enough to warrant booking in a consultation with their usual prescriber!
- Facilitate the discharge of patients who are no longer suitable for medical cannabis.
- Provide accurate information and support to patients, ensuring a positive experience.
- Work closely with our clinical team to address and resolve patient issues.
- Advocate for patient needs and preferences, aligning with easykind’s values.
- Contribute to team discussions on improving patient care strategies.
What We’re Looking For:
- Proven experience in customer support or a similar role.
- Exceptional communication and problem-solving skills.
- Tech literacy and ability to be self sufficient.
- Ability to handle sensitive information confidentially.
- Patience and a positive, empathetic attitude towards patients.
What We Offer:
- A chance to be part of a growing industry with huge potential. 🚀
- An inclusive and supportive work culture (it’s a pretty elite crew). 🎉
- Competitive salary with pathways for promotions and new roles. 💰
- Opportunities for professional growth and development. 📈
At easykind, we believe diversity fuels innovation. We’re committed to creating an inclusive environment where everyone - regardless of background, identity, or experience - feels valued and empowered. We celebrate differences and strive to build a team that reflects the patients we serve. If you’re passionate about compassionate care and are ready to join a forward-thinking team, we can’t wait to meet you!
If you need to get in touch, please contract us via our Recruitment Line between 9am - 5pm (AEST): +61 489 930 311