Operations Manager - Box Office

Job Status: Full Time, Ongoing

Salary: Based on $109,567 per annum plus 12% Superannuation Contributions

Applications Close: Wednesday 20th August 11:55pm

Role Enquiries: at recruitment@sydneyoperahouse.com

An organisation where diversity of thought and experience is valued, supported and respected.

THE HOUSE

The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination, it’s one of the world’s busiest performing arts centres, the nation’s premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community.

The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-26, our ambition is to be Everyone’s House. To make this real, we are focused on four themes that underpin our organisational values (Creativity, Courage, Inclusivity, Integrity, Collaboration and Care):

• 
  Everyone feels welcome here.
• We better understand and connect with the community.
• We are future ready.
• We lead and inspire positive change.

For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

The Operations Manager is required to support the Head of Operations - Ticketing and is responsible for supervising the Box Office sales channel across multiple locations onsite and offsite, day to day operations and long range planning. In the absence of the Head of Operations – Ticketing, this position assumes the temporary authority of seniority within the department. The Operations Manager contributes to the efficient administration of the SOH Box Office ticketing services including reconciliation, supervising staff, the development and coaching of new and existing staff, timekeeping and general administration.

The position will collaborate seamlessly with the Operations Manager - Contact Centre, Duty Supervisors and wider Ticketing Management team. The position is also required to service a range of both internal and external stakeholders and representatives of presenting organisations in the delivery of sales and services for all ticketed performances, tours, experiences and other visitor propositions. The role requires working onsite for key special events, including New Year’s Eve, Australia Day and other major events and festivals as required.

Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE?

You might be the right fit if you have:

• 
  Minimum 3 – 5 years’ experience in ticketing sales environment.

• Experience in the use of Ticketing Systems such as Tessitura and other business systems for the application of telephony and salary payment administration.

• Strong communication and customer service skills in both a B2C and B2B context.

• Strong level interpersonal, negotiation and networking skills to maintain relationships and achieve high service standards.

• Proven financial reconciliation of daily takings experience.

• Ability to effectively supervise and coach staff through day to day operations.

THE PERKS

The Sydney Opera House gives you access to a fantastic range of benefits including:

• 
  10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden

• Access to a range of professional development programs and staff engagement initiatives.

• Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (aka SEALs) and more.
• Fitness Passport and complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives.
• Working for an organisation with a 6 Star Green Star performance rating from the Green Building Council of Australia.
• Working for an organisation committed to the United Nations Sustainable Development Goals and the world’s first arts organisation to join the UN’s Global Compact, an international sustainability initiative designed to build a better future for us all.
• Complimentary tickets to shows.
• And many more!

EQUITY AND INCLUSION

The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process, please contact us at recruitment@sydneyoperahouse.com to discuss. Even if you think you’d be a great fit, but don’t necessarily tick every box in the role description, please get in touch.

We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community.

NEED TO WORK FLEXIBLY?

We know flexibility means different things to different people, so let us know how we can support you to be your best.

SOUND LIKE YOU? APPLY NOW

Please submit your cover letter and CV via our online portal. In addition you will be prompted to answer the following targeted question in the online application platform.

• Describe how your experience aligns to the requirements of the role.

• Attention to detail and planning is a key element to this role, but at times there is a need to solve problems and make quick decisions. Please describe a time when you have navigated an unexpected issue, achieving a positive outcome. In your answer, please discuss the approach you took to understanding and solving the issue.

To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan

Applications will not be accepted from recruitment agencies