Company Description
BIC Consolidated is a leading provider of cleaning services, and we are seeking a motivated and detail-oriented Operations Manager to join our team in Victoria.
BIC Consolidated's Core Values & Unique Selling Points
BIC Consolidated drives the industry with innovation and ethical practices with our core values being Safety, Respect, Team Work, Commitment to Employees, Honesty and Customer Focus.
Our USP's are within the investment in our people, sustainability, innovation and technology and by ensuring full transparency.
Job Description
If you are interested in the position, please submit your CV and a cover letter to our hiring manager, Dale W. You can contact them via email at: dale.westlow@bicconsolidated.au.
What You'll be Doing
- Operation Management: Manage the day-to-day operations across multi-worksites, ensuring contract performance, service quality, and compliance with company and client KPIs.
- Client Relationship Management: Serve as a point of contact for clients, addressing concerns promptly and maintaining long-term partnerships.
- Quality Assurance & Site Inspections: Conduct regular site inspections, monitor service delivery quality, and oversee corrective actions to address deficiencies.
- Budget & Contract Management: Support budgeting processes and provide updates to duty lists and contract terms as needed.
- Staff Support & Leadership: Provide training, support, and leadership to site staff and managers.
- CRM & Reporting: Maintain CRM systems (e.g., HubSpot) and review operational report to ensure compliance and transparency.
- Business Development: Assist with tender inputs and identify opportunities to grow the business in key sectors and new markets.
- Collaboration: Work closely with Operations, Quality, and EHS teams to meet safety, quality, and performance targets.
Qualifications
We would love to meet you if you can confidentially show us that you hold these essential skills:
Excellent organisation and communication skills.
Managerial and leadership skills.
Minimum 3 years’ experience within Management, preferably in positions within the Cleaning Industry.
Ability to work independently and collaboratively in a fast-paced environment.
Ability to be organised and be able to meet deadlines.
Ability to identify customer needs and challenges.
Requirements:
You must have full work rights within Australia
A current clear Police Check
Additional Information
Please apply with your up-to-date resume, suitable candidates will be contacted directly.
Respectfully we will not be engaging with recruitment agencies at this time.
BIC Consolidated is an Equal Opportunity Employer and encourages Aboriginal and/or Torres Strait Islanders to apply.