Job Description
Are you a people person and animal obsessed?
Combine your love for both on the daily!
We are seeking a friendly and organised Full Time Receptionist to join our team at ARH Canberra!
Our Canberra team are dedicated to providing exceptional care for pets and outstanding service to their owners. We are passionate and committed to ensuring the health and well-being of every animal that walks through our doors.
The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff.
As our new friendly face of the hospital, your duties will include:
- Handling a high volume of inbound calls and email enquiries
- Managing all client inquiries and concerns with professionalism and empathy
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments
- Coordinating with other hospital departments to ensure seamless client experiences
- Data entry and requesting documents from referring vets and clients
- Liaising with referring vets
- Ad-hoc administrative duties
About You:
- Proven experience in a client services role, preferably in a healthcare or veterinary setting
- Excellent communication and interpersonal skills
- Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude
- Attention to detail
- Strong conflict resolution skills
- Mature, calm and empathetic
- A passion for delivering outstanding client service
What we want to offer you:
- A crucial role within a leading veterinary hospital focusing on client service excellence
- A workplace that is focused on employee wellbeing and professional satisfaction
- Employee benefits including discounts on veterinary services, discounts at retail stores and more!
- The chance to make a meaningful impact on client satisfaction and team engagement
This is an excellent opportunity for someone looking to join a big team, expand their skills and knowledge and work with a team of high-performing Veterinary specialists. Competitive hourly rate, staff discounts and career growth available to the successful candidate.
Apply Now!