Holistic Migration Solutions is a highly reputable migration consultancy with over 15 years of trusted service in Victoria. Recently rebranded to align with our broader business ventures, we continue to deliver exceptional visa services with a proven track record of success across a wide range of visa subclasses—including complex applications.
Our team is composed of professional, skilled, and multilingual staff, committed to delivering outstanding customer service. We support a diverse global client base and pride ourselves on our integrity, excellence, and results-driven approach.
We are currently seeking a motivated and professional Receptionist/Admin Assitant to join our growing team. This is an excellent opportunity for someone eager to grow within a dynamic and fast-paced environment.
About the Role
As the first point of contact for our business, you will play a key role in providing front-desk support and administrative assistance across the organisation. Your role is critical in ensuring a professional and welcoming experience for all clients and visitors.
Key Responsibilities
- Greet and professionally welcome all clients and visitors upon arrival
- Answer, screen, and direct incoming calls; manage appointment bookings for consultants
- Assist Registered Migration Agents with day-to-day administrative tasks, including:
- Preparing and managing documentation
- Completing visa-related forms
- Collecting and organising client information
- Communicating with government departments and external agencies, as directed by the reporting manager
- Maintain a clean, organised, and presentable reception area at all times
- Provide accurate and timely information to clients in person, over the phone, and via email
- Receive, sort, and distribute incoming mail and deliveries
- Ensure office security procedures are followed, including monitoring visitor access via the front desk
- Order and maintain inventory of front office supplies
- Perform general administrative duties including filing, photocopying, scanning, and email correspondence
About You
- A friendly and approachable personality with a strong customer service mindset
- Excellent communication and organisational skills
- Ability to handle emergencies and multitask in a professional manner
- Willingness to learn and contribute to the team’s success
- Prior reception or administrative experience (preferred, but not essential)
- Multilingual skills will be highly regarded
On-the-job training will be provided.
Remuneration
Salary will be commensurate with experience and skills.
How to Apply
Please email your resume and a cover letter addressing the key selection criteria, outlining your relevant experience, and specifying your expected salary package to career@holisticgroup.com.au.
We look forward to welcoming a new team member who is as passionate about client service and professionalism as we are.
Job Types: Full-time, Part-time
Pay: $49,900.00 – $55,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- CARNEGIE, VIC 3163: Reliably commute or planning to relocate before starting work (Required)
Experience:
- MS Office: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Authorisation:
- Australia (Preferred)
Work Location: In person
Expected Start Date: 04/08/2025