Receptionist & HR Assistant

Reception & HR Assistant

Full-Time | Head Office | Monday to Friday

We’re seeking a Reception & HR Assistant to be the face of our Head Office and provide key support to our team and retail network.
This is a varied role that will suit someone who enjoys working with people and takes pride in maintaining an efficient and welcoming workplace.

Key Responsibilities: Reception & Office Administration

• Provide professional front-of-house service, covering reception from 8:30am–5:00pm, Monday to Friday.
• Answer and direct calls in a timely, courteous manner.
• Greet and assist visitors and manage incoming mail and deliveries.
• Maintain a tidy and functional office environment, including boardrooms, kitchens, and communal areas.
• Manage Head Office supplies and coordinate courier services.
• Support meeting and event coordination, including setting up boardrooms and arranging refreshments.
• Collate and distribute weekly and monthly reports to internal stakeholders.
• Distribute store budget books and coordinate seasonal stationery requirements.
• Create and distribute the Nine West Retail monthly newsletter.
• Assist with preparation of weekly mailbags to retail teams.
• Provide admin support across departments and to the Director as needed.

HR Support

• Assist the National HR Manager with retail recruitment.
• Support onboarding employees.
• Maintain attendance records and distribute daily attendance emails.
• Manage offboarding processes.
• Assist with visa checking and compliance.
• Respond to store queries and emails in a timely, professional manner
• Help organise monthly incentives and store certificates.

About You:

• Previous experience in retail, reception, or administration is ideal but not necessary.
• Exceptional organisational skills and attention to detail.
• Strong written and verbal communication.
• Friendly, approachable, and professional manner.
• Ability to multitask and manage competing priorities.
• Proficient in Microsoft Office Suite.
• A proactive and collaborative team player.

Why Join Us?

• Supportive work environment with training and development opportunities available.
• Opportunities to grow your skills across HR and administration.
• Work in a key role that makes a real difference in the day-to-day success of the team and office.

Ready to join our team?
If you’re organised, people-focused, and eager to contribute to a high-performing Head Office, we’d love to hear from you. Apply now with your resume and a brief cover letter outlining your experience and interest in the role.