We are seeking a professional and customer-focused Sales & Service Receptionist to be the face and voice of our Mercedes-Benz dealership. This vital role involves greeting customers, answering calls, supporting both sales and service teams with administrative tasks, and assisting with vehicle registration and sales documentation. You will ensure a premium customer experience aligned with the Mercedes-Benz brand.
Key Responsibilities:
Customer Service & Reception:
-
Greet all customers and visitors warmly and professionally upon arrival.
-
Answer and direct incoming phone calls promptly and courteously.
-
Schedule service appointments and direct inquiries to appropriate departments.
-
Maintain a clean and welcoming reception and showroom area.
Sales Administration:
-
Assist sales team with processing new and used vehicle sales paperwork.
-
Prepare and organize customer documentation, contracts, and compliance records.
-
Coordinate and track vehicle registration, roadworthy certifications, and handover preparation.
-
Liaise with finance and insurance representatives to complete customer documentation.
Service Department Support:
-
Create and manage service bookings and follow-up communications.
-
Prepare job cards, customer invoices, and update service records.
-
Ensure efficient communication between service advisors, technicians, and customers.
General Administrative Tasks:
-
Handle incoming and outgoing mail and email correspondence.
-
Order and maintain office and showroom supplies.
-
Perform daily clerical duties including filing, scanning, and data entry.
Key Skills & Experience:
-
Previous experience in a dealership or automotive environment (preferred).
-
Exceptional customer service and interpersonal skills.
-
Strong verbal and written communication abilities.
-
High attention to detail with excellent organizational skills.
-
Proficiency in Microsoft Office (Word, Excel, Outlook).
-
Familiarity with dealership management systems (e.g., Auto-IT, Pentana, Reynolds & Reynolds) is advantageous.
-
Ability to handle multiple tasks in a fast-paced environment.
Why Join Us?
-
Work with one of the world’s most prestigious automotive brands.
-
Be part of a professional and supportive team.
-
Opportunities for growth and development within the dealership.
-
Competitive salary and staff benefits.