Recovery and Support Specialist

Company Description

• Competitive Salary + Bonus + Annual Reviews
• Flexible Work Hours | Hybrid Working Arrangements
• Onsite Gym and facilities
• Professional Development opportunities within a fantastic team

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

The Recovery and Support Specialist plays a vital role in supporting TAL’s mission to help customers return to wellness and work following a claim. By leveraging their allied health expertise, the Recovery and Support Specialist collaborates with claims consultants and external rehabilitation providers to design and manage tailored recovery programs. This role ensures that rehabilitation efforts are clinically sound, strategically aligned with claim outcomes, and delivered with empathy and professionalism to support vulnerable individuals during challenging times.

In this role you will: 

• Collaborate with Claims Consultants to assess claimant needs and recommend appropriate rehabilitation services.
• Liaise with external rehabilitation providers to coordinate and manage tailored recovery programs.
• Interpret and critically analyze medical documentation to determine suitable interventions.
• Provide expert advice during case conferences and support decision-making on complex claims.
• Educate and coach Claims teams on rehabilitation products, processes, and best practices.
• Maintain accurate records and manage referrals using TAL’s claims system
• Communicate effectively with internal stakeholders, external providers, and occasionally with claimants.
• Support vulnerable customers with empathy, ensuring their recovery journey is well-managed and compassionate.
• Contribute to team development through knowledge sharing and occasional mentoring.
• Stay informed about industry practices and maintain a strong understanding of income protection claims and life insurance operations.

Qualifications

• 3–6 years in allied health, preferably within insurance or a rehabilitation provider
• Prior exposure to claims processes (in a supporting capacity, not as a claims assessor)
• Background in life insurance or workers’ compensation (injury management roles preferred)
• Allied Health qualification in Physiotherapy, Psychology, Occupational Therapy, Rehabilitation Counselling, Exercise Physiology 

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.