As a Community Recovery Grants Officer (Rebuild Support) you will:
- Contribute to improving the customer experience for SAG applicants by supporting the implementation of customer service best practices, helping ensure clear, compassionate, and efficient assistance.
- Assist in developing case management approaches for complex SAG applications, including supporting pathways for psycho-social support, securing
funding commitments from third parties and ensure development applications are completed in accordance with the relevant legislation, regulations and council's planning scheme.
- Facilitate clear communication between SAG applicants, local councils, builders, trades, suppliers, government agencies, and community organisations.
- Represent the department at interagency meetings and forums. Strengthen relationships with internal and external stakeholders, including government agencies, community organisations, and industry partners, to enhance service coordination and applicant support.
- Help track and review recipient experiences to identify patterns and support ongoing improvements in service delivery and community outcomes.
- Assist in identifying operational risks and contribute to the preparation of advice that helps balance business goals with policy and framework compliance.
- Prepare and present accurate reports, event specific work plans, business cases, briefings, and submissions to support informed decision-making and program enhancements.
- Maintain documentation to support the re-build processes in accordance with Disaster Recovery Funding Arrangements (DRFA) guidelines, Community Recovery and local government policies and procedures.
- Other relevant duties as directed and required.
Mandatory Requirements:
There are no mandatory requirements for this role however the following will be highly regarded:
- experience in a similar role and having an in depth understanding of Queensland's Disaster Management Arrangements and recovery principles.
- demonstrable experience in project and/or case management within a statutory framework.
How to apply:
Click to apply for this opportunity and submit the following
- Resume and minimum of 2 referees including their email addresses. At least one referee should have a thorough knowledge of your work over the past two years as your manager or supervisor; and
- a statement not more than two pages, that summarises your skills, experience and achievements against the leadership competencies and duties/responsibilities of the position.
For enquiries, contact:
- Beth Dwine - 0491 248 289
Applications to remain current for 12 months.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.