Role Title: Registry Team Leader Birth Registrations
Clerk Grade: Clerk Grade 7/8
Salary for Clerk 7/8 starting at $113,574, plus superannuation and annual leave loading
Employment Type: Ongoing, Full-time
Location: Pyrmont, 5 days per fortnight in the office
This role sits within the Civil Registrations section of the Operations and Service Delivery Division
About the team:
The NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service. The Registry was formed in 1856 to register life events in NSW accurately and securely for all time. This includes the registration of births, deaths and marriages and official changes of name and sex.
Your day-to-day:
Lead the Registry Births team, managing a range of complex Registry services, ensuring the accurate and timely processing of applications, management of cases and the resolution of enquiries. You will implement strategies for developing the skills and capability of your team, improving performance and ensuring compliance with the relevant policies and procedures.
To be successful in this role you will demonstrate:
- Lead and manage a team, building a positive and productive culture, facilitating regular and effective communications, recognising the efforts of the team and reinforcing collaborative behaviours to deliver effective and high-quality service provision.
- Develop and implement processes for improvements in work practices and capability uplift programs to foster knowledge sharing and continuous learning in the team, and drive ongoing improvements to service delivery
- Coordinate the review of highly complex policies and procedures, including consultation with relevant stakeholders to prepare or review supporting documentation to ensure the organisation complies with relevant legislation.
- Manage and drive the delivery of appropriate training and resources for new team members and ongoing development of existing staff, conducting regular performance and development discussions with staff to ensure individual and team goals are achieved.
- Manage the work schedule for the team and optimise the allocation of work across the team to ensure effective resource utilisation and meeting of service standards.
- Trouble-shoot and problem-solve recurring operational issues to ensure the effective adoption of new systems, processes and procedures within the team.
Click Here to access the Role Description. For enquiries relating to recruitment please contact Justyna Klap via Justyna.Klap@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday, 20 August 2025 at 9.59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Justyna.Klap@customerservice.nsw.gov.au or 02 9494 8351.
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